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Reference Code:  25063

Regional Client Development Senior Manager - Northeast & Southeast Regions

New York, NY, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

 

REGIONAL CLIENT DEVELOPMENT SENIOR MANAGER - NORTHEAST AND SOUTHEAST REGIONS

 

Open to candidates in New York, NY or Miami, FL

 

Reporting to the AVP/VP of the Region, the Regional Senior Manager, Client Development is responsible for the local implementation of North America retail and omnichannel client development strategies. This role will be accountable for driving sales growth and ongoing loyalty from both new and existing clients of the Region. This person must possess a thorough understanding of the retail store environment and luxury client purchasing behaviors and have proven experience in working successfully with retail teams to achieve deliverables in a client-centric luxury retail environment.

 

KEY RESPONSIBILITIES:

1.Client Development Strategies:

  • Drive sales growth and ongoing loyalty from both new and existing clients. In partnership with boutique management, support boutique client action planning and one to one outreach programs for identified client segments and manage ROI.
  • Drive the implementation of the client development activation plan, including all clienteling initiatives (correspondence, gifting, events, etc.) with client lists and boutique follow-up.
  • Support the Manager, Client Development in setting objectives, in ensuring consistent execution of activation plan and in ensuring clienteling goals are met in the Region.
  • Collect and share ideas and local market insights to drive the creation of new programs for North America that generate customer loyalty and drive sales results. Implement localized client development programs where appropriate.

2.Tools & Transformation:

  • Support the adoption and implementation of client outreach tools and innovative ways of working.
  • Provide business and local market insights to the IT and CRM Teams for their development of new programs and tools.
  • Partner with boutique leadership in increasing client data capture in order to support clienteling activities.

3.Reporting & Analytics:

  • Provide boutiques with ad hoc client lists to support local business opportunities (supplement to those provided by NA CRM team).
  • Analyse initiatives results vs. objectives on a monthly basis and as needed.
  • Maintain a circular feedback loop, share opportunities for sales growth and recommendations for future improvements with other Regional Managers and corporate business partners.

4.Team & Communication:

  • Be an engaged member of the client development community; share clienteling updates and feedback from boutique and regional leadership with other Regional Managers and corporate client development partners to enhance and prioritize activities.
  • Act as functional expert for client development for the Region – create exciting communications that track and reinforce clienteling behaviors.
  • In partnership with Learning & Transformation Team, drive clienteling knowledge and belief in the Region through the facilitation of training courses.

 

REQUIRED EXPERIENCE:

  • 7-10 years of prior experience in luxury hospitality, retail or CRM
  • Possess a thorough understanding of luxury client and purchasing behaviors across different channels
  • Boutique experience preferred

 

TECHNICAL SKILLS AND ABILITIES:

  • Knowledge of luxury client development strategies and best practices
  • Knowledge of Cartier history, product, and care and service processes
  • Ability to translate client data and analysis into actionable plans
  • Highly committed to meeting the needs of internal and external clients
  • Strong organizational and project management skills

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont