Reference Code:  29275

Senior Manager, Jewelry Supply Chain

New York, NY, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.






The Senior Manager for Jewelry Supply Chain will lead a team of Merchandisers & Planners.  The Person will be responsible for the overall stock strategy, analysis and process improvement of the Jewelry business.



Ensure Product Availability:

  • Liaise with International merchandising/operations team  
    • Analyze stock situation and communicate high level needs to International teams to meet sales targets
    • Provide clear and concise data to support requests
    • Maintain strong relationships with International counterparts.
  • Oversee a team of Merchandise Planners who monitor boutique stock levels/assortments & Sales to determine optimal product mix, recommend and execute actions to support sales.
    • Manage sales forecasts for range & novelties
    • Build assortments by boutique; review & update based on trends
    • Stock requests, stock allocation, special orders, returns, reallocations
    • miscellaneous requests

Service to the Commercial Network :

  • Maintain relationships with Commercial management teams.  Communicate on stock situations, shortages and plan of action.
  • Oversee a team of Merchandisers who interact with boutiques regarding stock availability; support Special orders and all requests for product
    • Ensure proper product flow; share best practices for inter-boutiques transfers, guidelines on maintaining quality of the stock (cleaning, reservations).
  • Support E-commerce Business
    • Manage stock & assortment targets
    • Stock Availability
    • Process improvement – product flows, new initiatives

Stock Management:   

  • Oversee monitoring of inventory levels vs. targets and shortages
    • Proactively initiate stock balancing within Network and Warehouse when necessary
    • Identify inventory opportunities by analysing stock transfers & needs, propose assortment adjustments
  • Partner closely with Logistics team within the warehouse to facilitate and enhance product flow, track shipments and prioritize deliveries.
  • Handle inbound and out-bound product flows (i.e. returns (RTV’s)) to local and international vendors and other stock reduction/maximization actions
  • Monitor damaged stock levels with Logistic team and the workshop.
  • Support Employee Purchase Programs & Employee Sales

Continuous Improvement of Processes:

  • Power BI reports – build and maintain sales/stock/transfers dashboards related to Jewelry.
  • Proactively initiate change or updates in product flows and stock mutualization
  • Monitor monthly or weekly changes in sales trend, shortages, logistic processing, Regions/Boutiques/Ecommerce stock, assortment and trends.
  • Prepare and present solutions to senior management
  • Handle special projects and responsibilities as required. Communicate with Marketing, Corporate Retail; PR team; Warehouse; VM; Sales and Operations team

Management  & Development of the Team:

  • Manage a team of 6 Merchandise Planners & Merchandisers
  • Motivate and support the team offering guidance and assistance as needed
  • Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets and opportunities
  • Partner with management to identify training needs and coaching opportunities for the staff
  • Lead the performance management process through regularly scheduled individual meetings with team members including biannual performance review
  • Assist with Individual Develop Plans; assess potential and propose development opportunities
  • Provide consistent and timely feedback to each team member




  • Bachelor’s Degree is required
  • Additional language skill – French is a plus

Required Experience:

  • A minimum of 6-8 years of Merchandising experience, including minimum 3 years managing a team

Technical skills / abilities:     

  • Ability to quickly learn new software applications, must have excellent computer skills in Microsoft Office with strong focus on Excel, Analysis and PowerPoint
  • Power BI experience is a strong plus
  • SAP experience is a strong plus
  • Knowledge of Jewelry and precious stones is a strong plus
  • Flexibility to travel as needed

Personal skills:

  • Strong Leadership skills
  • Ability to motivate and develop team
  • Strong interpersonal and communication skills
  • Ability to work in a fast paced environment
  • Customer service focus
  • An entrepreneurial mind-set that includes a curiosity to improve business acumen is required
  • Strong organizational skills with excellent time management and decision making skills;
  • Ability to build business strategies and plans related to inventory
  • Proactive approach to analysing business needs including problem solving and decision making

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont