Reference Code:  65101

Learning and Instructional Design Manager

New York, NY, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities


Job mission

You are an integral part of a dynamic and innovative Learning and Transformation team, whose purpose is to create engaging learning experiences that support the development and growth of both the commercial (Boutique and Retail Partners) and corporate teams at Cartier North America. You will contribute to building a strong learning culture through the development of strategic programs, tools and trainings targeted at supporting the growth of both individuals and the business. As a part of this client-centric team, which is focused on supporting the development of Cartier employees throughout all points in the talent lifecycle, you will be partnering cross-functionally across the organization and within the team. While each person on this team is responsible for executing their areas of individual contribution with excellence, there is high value and expectation of supporting one another’s goals; in this role you will balance your time between working autonomously and in partnership in shared team goals. Core principles of this team that you will need to succeed are: a passion for learning and developing others, being client-centric, collegial spirit, curiosity, valuing feedback and self-reflection, and actively enjoy strategic thinking and building learning materials.


  • Instructional Design
    • Utilize Instructional Design principles to develop exceptional high quality and impactful training programs, tools and materials (i.e. conduct needs assessments and skills gap analysis to identify learning and development initiatives, develop blended learning experiences and training materials in a variety of delivery modalities, build measurement tools assessing reaction to learning, knowledge transfer and application, and impact on ROI/ROE, etc.)
    • Build complex, highly visible learning programs through analysis, storyboard, design, development, and measurement
    • Maintain a client-centric lens, utilizing Design Thinking and Creative Problem Solving
    • Drive for results by designing into all programs some level of efficacy measurement (Kirkpatrick model).


  • Learning & Development
    • Develop engaging, forward-thinking curriculum and programs aligned with both Group and Maison’s key priorities
    • Partner with Learning & Transformation leadership during the development of programs, TTT, and deployment of programs to the Boutiques, Retail Partners, Client Relations Center and Corporate Teams
    • Facilitate programs and trainings for the corporate audience and flex to support training in the Commercial market as needed (i.e. Instructor-led, Webinar, TTT, in Boutique, etc.)
    • Clearly and concisely present ideas to internal business partners
    • Utilize InDesign and the Adobe Creative Applications as well as Articulate and Captivate to develop and format programs


  • Project Management
    • Manage competing priorities in a fast-paced environment
    • Ensure timely completion of all development stages and final roll out of complex programs and learning projects, leveraging project management expertise; plan, prioritize and organize work to meet development and launch dates
    • Execute formal reviews and the piloting of learning programs for Learning & Transformation leadership and business partners to secure sign-off at each designated milestone while keeping projects on time and within budget
    • Set, track, and communicate goal progress for self and others


  • Building Relationships
    • Utilize strong social skills to instill trust and build broad networks with cross-functional partners across the organization
    • Cultivate consultative relationships with business partners and develop relationships with subject matter experts
    • Develop relationships with internal and external stakeholders across corporate and commercial audiences
    • Work with business partners to ensure training meets the needs of the individual stakeholders and audience members
    • Influence at all levels and demonstrate executive presence
    • Confidently deliver presentations and facilitate engaging trainings


  • Competencies
    • Business and customer focus
    • Strives for excellence
    • Manages complexity
    • Self-awareness
    • Agile learning
    • Navigate across uncertainty



  • A minimum of 5 years of experience in Instructional Design or curriculum design
  • Expertise in adult learning theory
  • Experience in the luxury market, a large scale retailor(s), or hospitality; or extensive experience in an accredited educational institution with a personal passion for luxury
  • Significant first-hand design and development experience for the retail environment including product, client experience, leadership and operations preferred
  • Strong, elevated writing skills
  • Strong experience using development tools including Articulate, Storyline, Captivate, InDesign (Microsoft and Adobe Creative Applications)
  • Ability to effectively manage time, meet deadlines, and allocate and identify resources as needed
  • Is resourceful and able to work independently as well as collaborate with others
  • Strong decision-making and problem-solving skills
  • Certifications in Instructional Design, Design Thinking, Kirkpatrick Measurement or other assessment certifications are a plus
  • Not required, but a plus are: LMS experience and basic HTML/CSS scripting


This position is remote for candidates living outside the tri-state area; however, there will be occasional travel to the NYC office and other locations as part of the role. 

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City