Reference Code:  77221

Assistant Manager, Retail Communications

New York City, NY, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. 


Job mission:

The Retail Experience team is a key part of the Commercial Operations department for Cartier North America, responsible for the creation and delivery of the vision for exceptional client and internal experiences.  


This role reports to the Director of Operations and Retail Experience, focusing on support functions across all communication touchpoints to our internal teams developing communications and events that align the network operating model and company values.  


Key Responsibilities: 

  • This role will act as a project leader responsible for the internal communication planning and execution for the commercial network, enabling all teams to remain “in the know” with all key messages published daily via a new communication app, as well as weekly through an internal newsletter  
  • Partnering with various departments, reviewing content as a local editor, working to improve what information we deliver to our teams while maintaining the balance between the information and engagement 
  • Act as the gatekeeper of all corporate and HQ communication to ensure partners are following the correct processes for outreach to boutiques, including usage of the correct channels within the communication ecosystem 
  • Responsible for coordinating logistics and creating collateral for all meetings and seminars, including welcome materials, agendas, facilitation guides, and speeches 
  • Supports the Senior Manager of Retail Experience in developing relevant yearly KPIs and tracking the ongoing success 
  • Support the commercial strategy team in developing and organizing quarterly messaging from the SVP 
  • Support the Retail Experience Team with ad hoc projects across the boutique environment pertaining to the Client Voice Survey, and team planning  
  • Create and own a commercial planning calendar for Hallmark events (Mother’s Day, Father’s Day, Christmas / New Years, Valentine’s Day, etc.) coordinating cross-functional deliverables for boutique teams to support events and activations  
  • Manages key boutique information on Yext including hours of operations, exceptional closings, and holiday hours in partnership with Regional Operations Managers 
  • Manage phone system, greetings, and special recordings in partnership with Regional Operations Managers and monitor phone traffic for boutique reporting 
  • Maintain network headcount list (full visibility on retail people by boutique, SAP seller #s, etc.) 
  • Update network/boutique contact lists, email distributions, etc. for seamless internal communication 




  • Bachelor’s degree (Journalism, Creative Writing a plus) 

Required Experience:

  • 3 years of experience in a luxury retail environment is preferred 

Technical Skills/Abilities 

  • Highly proficient with Microsoft Excel, Word, PowerPoint, & Outlook 

  • Effective time management and organization skills 

  • Strong written and verbal communication skills 

  • A confident storyteller with an ability to develop stories, highlighting key messages and communication in a compelling way to engage our high-performing boutique teams 

  • Strong ability to create cross-functional partnerships 

  • Project Management capabilities with the ability to work independently, while maintaining all deadlines and critical obligations  

  • Ability to produce sophisticated decks and resource materials, which can be consumed immediately by teams 

  • Ability to organize, set priorities, and manage multiple projects on tight deadlines 

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City