Reference Code:  76043

Assistant Manager, E-Commerce

New York, NY, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities


Job mission

A summary of what the job is accountable for

  • To support Cartier’s online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments to ensure smooth and efficient processing of e-commerce orders, and the local administration of its website.


Key Responsibilities:

  • Execute the e-commerce commercial strategy in collaboration with e-Commerce, Client Relations Center, Supply Chain, and fulfillment Logistics teams.
  • Partner closely with the CRC Managers to implement new processes, tools, and new systems and ensure a smooth collaboration between the two teams
  • Responsible to support daily operations including order processing, coordination & tracking of stock transfers, order return & exchange processing, and monitor stock assortments. 
  • Collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing. 
  • Oversee the Client Relations Center/E-Commerce inbox and support escalated cases and ensure speedy course correction
  • Actively participate in the management of the product visibility and sellability in liaison with digital, marketing, and merchandising teams.
  • Identifying patterns with system issues and CRC requests and proposing solutions
  • Monitor system issues reported by E-commerce, Client Relation Center, boutiques, and other key business contacts.
  • Assist AVP and Senior Manager with special projects as needed


Qualifications: The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.

  • Undergraduate degree and minimum of 3-4 years related professional experience. Relevant supply chain merchandising experience preferred. 
  • Outstanding computer skills with the ability to learn new software applications quickly. Prior experience with SAP and Salesforce systems is strongly preferred.
  • Team player with initiative, ability to prioritize, multi-task without sacrificing attention to detail, and thrive in fast-paced environment.
  • Strong organizational, project management, communication, and follow-through skills are required.
  • Customer service focus


Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City