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Reference Code:  58445

Assistant Digital Manager

New York, NY, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

 

Job mission

As Assistant Digital Manager, you will be responsible for critical aspects of the Cartier.com brand site experience, helping to develop a cohesive consumer journey that optimizes site engagement, conversion, discovery, and choice efficiency for the online customer.

 

The Assistant Digital Manager will report to the E-Merchandising Manager to support in executing the NA website digital projects roadmap and in monitoring various e-merchandising initiatives. This position will:

 

  • Coordinate cross-functionally with the HQ e-Merchandising, NA E-Commerce Operations, NA Product Marketing, and NA Merchandising teams to reach Cartier.com’s commercial objectives
  • Co-lead short and long-term strategy and execution of Cartier.com merchandising projects to drive the e-commerce business while ensuring best-in-class customer experience
  • Glean valuable insights through analyses of new on-site programs and initiatives to increase conversion, engagement, and overall choice-efficiency on Cartier.com

 

KEY RESPONSIBILITIES

In partnership with E-Merchandising Manager, the Assistant Digital Manager will:

 

  • Drive & implement improvements of existing on-site programs such as, but not limited to: A/B testing, on-site Search optimization through Salesforce’s Einstein AI recommender, rank-order product listings, product recommendations, navigation enhancement, and other new tools to enhance cross-selling and user-discovery on Cartier.com
  • Manage the digital catalog in partnership with Merchandising and the E-Commerce team
  • Manage end-to-end setup of all products for Cartier.com in partnership with HQ E-Merchandising teams in conjunction with local marketing sales events (holidays, local marketing initiatives, etc.)
  • Work with HQ to develop performance dashboards to improve click-thru-rate, on-site engagement, bounce rate, and optimal product assortments by incorporating sell-through and historical data with Google Analytics data
  • Partner with internal stakeholders to develop and maintain a holistic site content calendar for eCommerce visibility and cross-functional alignment
  • Closely monitor website KPIs to respond quickly to changing customer preferences and optimal product exposure (i.e., best-sellers, novelties, special collections)
  • Analyze and optimize product presentation to ensure maximum conversion, cross-selling, and AOV increases
  • Conduct competitive analyses of online retailers to ensure that Cartier.com remains best-in-class in the luxury market and is evolving with online consumer trends
  • Partner with local Product Marketing and Merchandising teams to present optimal product assortment given latest local product strategy and sales data
  • Share insights with Merchandising and Product Marketing teams to educate stakeholders on best market practices for Cartier in the digital environment
  • Support in leveraging historical sales data and past initiatives to test and recommend new strategies
  • Recommend new website initiatives and innovations for Cartier in the digital space
  • Support in working with Media and Content teams to maintain and update all product imagery and copy
  • Ensure strong site stability thorough troubleshooting and resolution on critical issues, tool setup, and processes for quality and performance control

 

Qualifications:

  • Master’s Degree or equivalent in Business, Engineering or Marketing
  • 4-6 years of relevant experience in e-commerce, luxury or digital environment
  • Strong interpersonal and relationship management skills & ability to work with cross-functional and international teams in a complex organization
  • Proactive and enthusiastic, with a strong entrepreneurial spirit
  • Organized with experience in executing projects and a strong attention to detail
  • Data driven mindset, good analytical skills and sales driven
  • Strong written and verbal communication skills

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont