Reference Code:  34385

After Sale Service Jeweler

New York, NY, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.





The Cartier New York Workshop supports the network of boutiques in the US and Latin America for Jewelry and Watch services, as well as Jewelry productions. Cartier America is seeking an After Sale Service Jeweler who will be responsible for executing all after sale service tasks for client pieces and stock maintenance.



  • Perform repairs and services of assorted jewelry pieces for Client and Stock Repairs
  • Size chains and rings of various types.
  • Reshape bracelets, necklaces and rings.
  • Solder using a torch and laser machine
  • Polish gold and platinum if needed
  • Engrave/cut using laser machine as needed
  • Work accordingly to achieve Brand Lead Time and Service Level Objectives
  • Responsible for Precious Metal assigned
  • Workshop and tool maintenance
  • Special projects as required.





  • Education in the field of jewelry making and repairs.
  • Jewelry school or apprenticeship diploma is a plus
  • High school. Bachelor’s degree preferred.

Required Experience:

  • 3+ years experience in all phases of jewelry repairs and/or manufacturing, including but not limited to working with 18 k gold and platinum, stone setting and polishing.
  • Experience in laser soldering and rhodium plating is a plus.

Technical Skills/Abilities:

  • Strong abilities to solve and understand jewelry repair issues independently or with minimal supervision
  • Highly skilled with the ability to complete service requests under time constraints

Personal Skills:

  • Proactive approach and solutions orientated
  • Excellent interpersonal and communication (written and verbal) skills required with the ability to perform in a workshop environment
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail and organization with the ability to handle multiple tasks simultaneously and with precision
  • Self-Starter with Team-Player approach, ability to work both independently and within a team environment
  • Must be a team player and able to adhere to deadlines


Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont