AVP Commercial Operations

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

AVP Commercial Operations - Cartier, New York

MAIN PURPOSE

The Assistant Vice President of Retail Operations is entrusted with ensuring the seamless execution of operational strategies to drive efficiency, profitability, and exceptional client experiences across all retail channels. This pivotal role involves overseeing various facets of operations to uphold the brand's reputation for excellence and elevate its standing in the luxury retail market while fostering a culture of continuous improvement and compliance.

This position offers a unique opportunity to play a pivotal role in shaping the operational landscape of our luxury jewelry retail brand, driving growth, innovation, and excellence at every touchpoint of the network.

KEY RESPONSIBILITIES

- Develop and implement operational strategies aligned with the brand's objectives, focusing on optimizing efficiency, enhancing cliengt satisfaction, and maximizing profitability, while promoting a culture of continuous improvement.

- Lead the operation teams and animate the boutique operations community

- Provide guidance to regional and store-level operations teams, fostering a culture of accountability, collaboration, and continuous improvement.

- Partner with Finance teams to develop and execute initiatives to achieve and maintain Cartier compliance related standards 

- Collaborate with cross-functional teams to streamline and optimize boutique processes, systems and technologies, ensuring smooth coordination between operations, sales, marketing, and finance departments

- Lead initiatives and manage projects to enhance the retail operational excellence, including but not limited to back of house optimization and standardization of boutique processes

- Revamp boutique policies as necessary to drive efficiency and enhance the client experience

- Ensure optimization of retail processes, rituals and tools. Support the implementations of new technologies as needed

- Partner with Learning and Development team to develop and execute development strategies and initiatives aiming at raising the operations related knowledge within retail teams

- Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as necessary, leveraging workforce management strategies to optimize performance.

QUALIFICATIONS

• Bachelor's degree in business administration, operations management, or a related field; MBA preferred.
• Proven track record of success in a senior operations role within the luxury retail industry, with a deep understanding of retail operations, processes, and best practices, including workforce management and compliance
• Previous in-store working experience is required

Technical Skills/Abilities 

• Strong leadership skills with the ability to inspire and motivate teams to achieve excellence and drive results, while promoting a culture of continuous improvement.
• Exceptional analytical and problem-solving abilities, with a keen eye for detail and a data-driven approach to decision-making, particularly in revamping policies and standardizing processes.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
• Strategic thinker with the ability to develop and execute operational plans that align with broader business objectives, driving standardization and compliance across all retail locations.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities, while driving continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Highly proficient with Microsoft Excel, Word, PowerPoint, & Outlook

We care about our Associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.  At Richemont, We Craft the Future!

Expected Salary Range:  $195,000 to $235,000 plus incentives

Please note, salaries will be negotiated based on relevant skills and experience.