Reference Code:  34398

Retail Operations Specialist

Moscow, MOW, RU


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 



Contributes and supports the Retail Operations Manager with all the projects relating to retail and boutique transformation:

  • Contributes to the local retail supplier selection;
  • Executes the whole process of documentation flow with the local retail suppliers: supplier authorization, invoice processing, timely collection of accounting documents;
  • Executes the implementation of digital tools and apps: collaborates with Group Digital Services on developments, contributes to the presentation and promotes the new solution across the boutique community, collect feedbacks, monitor the KPIs;
  • Identifies the most appropriate incentives, ensures their implementation;
  • Contributes on the boutiques opening/closure process;
  • Retail operations community animations (newsletter development, etc…)

 Ensures operations support of the retail network and the boutiques:

  • Ensures proper and timely planning and tracking of selling cost: the boutique maintenance with the selling accessories; stock tracking, orders placement, forecast performing;
  • Ensures the order, implementation and correct usage of all Art of Living-related items and tools, such as uniforms, music, iPads, editions, etc.;
  • Ensures the boutique and retail network with the alcohol maintenance (champagne, wine, etc), stock tracking, forecast performing;
  • Adapts and facilitates the implementation and use in all the boutiques the consignment procedure;
  • Supports the boutique on intermediary deals;
  • Timely executes the letters to the landlords;
  • Ensures updated information regarding to boutique staff (organigramme);
  • Gift forms performance and statistics maintenance.

Maintains retail business analysis

  • Monitors market and boutique KPIs;
  • Dashboard report performing;
  • Selling cost, Uniform & Editions budget follow up.

Maintains administrative support

  • Supports of the business visits for HQ retail team;
  • Executes translations of the documents;
  • Office administration support (stationary ordering, flowers, gifts for employees, etc.).





  • Master's degree in business management with at least 3 years of experience
  • Understanding of the luxury retail industry and boutique operations
  • Strong analytical skills, results and actions oriented, structured and organized, detailed focus
  • Strong agility and learning capability
  • Ability to communicate effectively and collaborate with cross-functions
  • Ability to multi-task and work in a fast pace environment
  • Positive attitude and strong team player
  • Very good knowledge of MS Office (Word, Excel & PowerPoint)
  • Upper-intermediate in English (written and spoken)
  • Boutique experience as a plus

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont