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Reference Code:  21182

VIE - Client Marketing Assistant - Milan

Milan, MI, IT

VIE
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

MAIN PURPOSE

 

Reporting to the CRM specialist within the Client department, the CRM assistant will contribute to implement HQ guidelines into a detailed zone Client Animation plan to support client acquisition, upselling and retention.

He/she will enrich the CRM Maison program by developing, planning and implementation of local CRM campaigns to deliver high levels of engagement, help understand customer’s needs, improve CRM performance and drive commercial value in an omnichannel approach.

 

KEY RESPONSIBILITIES

 

Loyalty programs and clienteling

  • Contribute to plan and implement strategic CRM projects: loyalty program for retail and European relations center, product opportunity list, prospects programs …
  • Leverage on client and market analysis to follow up on local clienteling objectives and Kpi’s
  • Support in the use of Salesforce (marketing cloud and Service cloud) to implement local tactical campaigns
  • Increase usage rate of the new clienteling app by retail sales associate to ensure retention, satisfaction  and conversion
  • Support Boutiques teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities

 

Client data collection

  • Monitor the clients data quality collected in boutiques according to KPIs
  • Challenge the boutique teams to improve the quantity and quality of clients data registered
  • Drive and support the usage of ecard app in boutiques, suggest improvements to central team gathering feedback from boutiques users and competitors best practices

 

CRM tools and gifts Management

  • Define orders quantities with all departments
  • Purchase orders and follow-up deliveries
  • Organization of deliveries to Boutiques and clients during Christmas peak period

 

CRM Client Treatments

  • Supports CRM specialist by extracting clients list for VIP committees, events, cocktails or specific retail requests
  • Monitors ROI
  • Compiles and shares regular best practices of competitors

 

Onboarding of Watchmaking partners in CRM strategy

  • Support CRM specialist to spread CRM mindset within watch specialists network to accelerate their retailization.
  • Liaise with watch specialists to exploit the watch specialists client’s data we register in our system in an efficient and collaborative approach.

 

PROFILE

 

  • Highly customer-oriented, sense of luxury
  • Business/Results oriented, data driven decision mentality
  • Strong analytical skills with an ability to translate results into actionable insights
  • Knowledge of CRM systems (salesforce, clienteling app)
  • Planning, multitasking and project management skills.
  • Proficient with Microsoft Office Programs (Word, Excel, and PowerPoint)
  • English and Italian required, French is a plus
  • Attention to detail and preciseness
  • Positive attitude and good team player
  • Self-starter, takes initiative and responsible personality
  • Strong interpersonal communication skills

 

ELIGIBILITY TO THE VIE PROGRAM

  • Candidates between 18 and 28 years old
  • Nationals of Member States of the European Economic Area (EAA), who have fulfilled their national service obligations

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont