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Reference Code:  48827

Sales Coach Coordinator

Miguel Hidalgo, MEX, MX

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

The Sales Coach as part of L&D area is in charged with enhancing the knowledge and skill development which includes High Jewelry [HJ], Fine Jewelry [FJ], HJ and FJ Watches, and Precious Objects. The Sales Coach is expected to implement & provide training and coaching on the spot to all training initiatives that are aligned to and in support of Cartier’s growth strategy.  This position work with L&D Manager to help identify and address knowledge/skill gaps, to recommend, develop and facilitate the appropriate learning strategy, and to support and measure the learning transfer to on-the-job performance. The sales coach will support Cartier’s Sales Talent as coach and mentor in their sales skill development for the Omnichannel: 3 business channels that Cartier has, Retail (Internal Boutiques) External Boutiques and Retail Partners (POS Watches).

 

Profile

 

Degree

 

A.Previous leadership experience in a retail sales environment preferred, as Client advisor Senior or Sales Coordinator. It´s a mix between 2 areas of expertise, Training & Sales expert in the Luxury industry. It´s a must to have had experience in luxury sales.

 

B.Minimum of 2 to 3 years Learning & Development experience required, preferably in a luxury retail environment. Minimum 2 years demonstrated experience in leading the project planning and implementation of training initiatives, preferably within a luxury retail or hospitality environment.

 

C. Background in luxury retail products and high jewelry is preferred, but not limitative.

 

D. Demonstrated ability to adapt interpersonal communication style and ability to create strong cross-functional relationships that build trust and credibility with a diverse team of our different business channels. (BIN-BEXT-POS Client Advisors)

 

E. Certifications and / or verifiable courses in different metiers such as Jewellery, HJ, Watchmaking and Haute Horlogerie. 

 

F. Availability to travel 90% of his/her time.

 

g. Experience doing coaching to different teams.

 

MAIN FUNCTIONS

 

 

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

Master brand identity and knows sense of purpose

Master fundamental knowledge: products, categories, gestures, sales and service

Master competition, market, clients, and trends knowledge 

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

Implement service & retail education plans aligned with business priorities

Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

Pilots & monitors Retail Education's Efficiency 

TRANSMITS, MEASURE & EMPOWER

Designs & implemented appropriate learning solutions for Customer Experience

Delivers & transmits Education Contents

Provides personalized follow-up & coaching on the spot

Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

Fosters Empathy and Credibility

Promote and develop the boutique teams in: Knows customer profiles & transmits customer centricity

       It continually elevates the skills of expert boutique teams to create memorable experiences tailored to brand  

       specificities under a Client Centricity framework.

 

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont