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Reference Code:  72481

Client Development Manager

Miami, FL, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

Client Development Manager - Miami Design District

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Cartier North America is seeking a Client Development Manager who will be responsible for cultivating and developing relationships with existing and prospective clients, diagnose client spend, and identify opportunities to increase engagement and wallet share. The Client Development Manager will work closely with the Boutique Director to enhance the overall client experience in the boutique. The ideal candidate will play a key role in sharing the Cartier values and spirit, to motivate the boutique team in their respective roles.

 

Lead Client Development and Relationship Initiatives in partnership with boutique, regional and corporate partners

 

  • Lead and champion the GOAL initiative to develop high potential and prospective clients through strategic and individualized action plans
  • Partner with boutique leadership to develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
  • In partnership with the boutique leadership team, implement effective clienteling practices to ensure the development of genuine client relationships resulting in increased business opportunities
  • Leverage client insights to develop and implement strategic client acquisition initiatives to gain market share.
  •    Develop a strong understanding of the relevant marketplace and client demographic
  • Manage the analysis and extraction of client lists in partnership with sales management and associates; lead all segmentation activities including but not limited to new product launches, holidays, events and targeted outreach
  • Increase new client acquisition by leveraging various tools (ie. Local marketing team opportunities, social media, networking platforms etc.)
  • Monitor and develop processes and action plans (in partnership with management) related to data capture results, sales associate performance, client related activity and ROI analysis for events and outreach initiatives
  • Incorporate overall client development strategy including staff coaching, client relationship management, in store client experience including after sales service
  • Partner with boutique management to manage the data integrity of all client information
  • Database management including the facilitation and execution of all merge and reclassification requests
  • Prepare necessary reporting and analysis that provide qualitative results for business performance and development
  • Lead by example by developing individual relationships with clients
  • Interface effectively and professionally with clients and all levels of Executive Management
  • Assist clients with the sales and service of Cartier products, as needed

 

Lead Client Event & Gifting activations in partnership with boutique, regional and corporate partners
 

  • Develop and implement personalized and unique, one-of-a-kind activations for VIP clients
  • Collaborate with all Corporate Departments (i.e. CRM, High Jewelry, client development, treatment, gifting, events, etc.) to effectively co-ordinate key client moments – both commercial and experiential
  • In partnership with boutique management, lead and promote networking activities for the boutique team
  • Actively drive and promote new client experience projects including virtual, private events, and boutique activations
  • Collaborate with Boutique Director, as well as the management team to ensure alignment on gifting strategy
  • Champion client development through relationship building and VIP outreach action plans, including new client acquisition and existing client loyalty
  • Partner with boutique management team to set coaching strategies and priorities
  •  Guarantee alignment in the implementation of brand care service strategy
  • Participate in networking activities including client events
  • Lead by example by developing individual relationships with clients
  • Interface effectively and professionally with clients and all levels of Local and Executive Management
  • Assist clients with the sales and service of Cartier products, as needed

 

Manage and develop team

 

  • Motivate and support the overall client experience staff
  • Ensure luxury service at all levels and enhance overall client experience
  • Communicate strategic brand focuses to management team
  • Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets and client development best practices
  • Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed
  • Actively development and maintain talent pipeline
  • Partner with the Boutique Director to elaborate and implement the coaching and training strategy for the boutique
  • Lead the performance management process through regularly scheduled individual meetings with direct reports including biannual performance review
  • Assess potential and propose development opportunities in partnership with boutique management and HR
  • Continuously promote a positive and united work environment amongst all staff
  • Maintain a regular presence on the sales floor

Operational support

 

  • Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.
  • Daily set up and break down of boutique for opening/closing, as needed
  • Assist with boutique projects as needed (inventory, organization, etc...).

 

Knowledge and compliance

  • Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
  • Promote the implementation of new technology-based client development tools – including myClients
  • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
  • Possess a full understanding of the relevant marketplace and client demographic

 

Brand Ambassador

  • Uphold Cartier image by always maintaining a professional demeanor and be an Ambassador for the Brand

 

Requirements:

  • Bachelor’s degree in a business-related field
  • A minimum of 7-10 years of management, especially in luxury retail or hospitality
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus
  • Must be available to work retail hours including weekends
  • Outstanding interpersonal skills
  • Experience with luxury client development in a boutique setting

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont


Nearest Major Market: Miami