Code de référence:  42501

Deputy BPO

Meyrin, GE, CH


L’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 7 500 collaborateurs de 90 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité. 



“Join an international mission in collaboration with Cartier and central Richemont function bringing process change and business acceleration to the organization”  Jean L., Distribution Business Process Officer 



Member of the BPO team, the BPO deputy for Supply Chain Execution will represent the Business process owner of Group Operating Model during all projects, mainly SAP Gemini Roll-out projects & run mode, in relation with Richemont SAP competency center team and Brands project managers.




Your key responsibilities will be to:


Define template business processes

    • Understand and Promote our internal Business models, especially Ensure operational processes & technical solutions compliance to business rules and other compliance topics (Legal, ICS, Supply Chain…)
    • Participate to identify needs for evolutions of the group Operating Model elements (macro-activities, processes, business rules, role& responsibilities within operational processes) concerning all Supply Chain Execution flows in link with project objectives
    • Ensure cross-Maisons, cross –functions (Logistic. Finance, Customer Service, Retail…), cross-entities alignment, including with other BPIs
    • Ensure Business in an optimal way within adapted IT tools
    • Propose to mobilize review panels when major improvement or change to the operating model is needed
    • Validate evolutions/deviation to the Operational processes in place of the BPI when not available.
    • Ensure that Operating Model elements are properly documented; specifically ensure that new / enhanced business documentation is done in Signavio or other corporate tools with proper governance of the content
    • Monitor process performance and compliance (include change effectiveness)


Implement template business processes

    • Animate and prepare gap analysis workshops for roll-outs or other project/program related to operating model implementation or improvement
    • Collect entities specific needs, requirements or legal constraints generating gap in the Operating Model of Supply Chain Execution
    • Formalize them so that IT Experts can choose the right technical solution
    • Provide feedback to Technology teams on IT tools selected to ensure they match business requirements expressed by the business stakeholders (Maisons, Functions, Regions and countries)
    • Understand IT solutions designed and validate them to release their technical realization
    • Ensure that testing scenarios of Technical solutions are relevant and aligned with designed operational processes - Ensure all new (or changed) elements of the operating model that are given by Technology are covered by an appropriate tests approach -Validate global result of tests to give green/red light to EAS for move to production
    • Participate to the promotion of our group operating model and the technical solution supporting it to our Distributors


Improve template business processes

    • Identify potential ways of improvement thanks to the monitoring of processes and practices supported by process monitoring tool
    • Animate periodic meetings with IT Support and Business Support teams to share findings around process mining and monitoring and agree on challenges and opportunities of improvements
    • Participate to project/program Charter creation by providing inputs related to the operating model when it is impacted by the project/program objectives
    • Participate to prioritize top-down and bottom-up continuous improvement topics and propose project to implement them, in alignment with Group, Maisons and Regions/countries senior management directives
    • Animate experts/functional owners, business project managers and Key users network, including for the documentation activity
    • Propose improvement or change to Operating Model to review panel when necessary (for split of responsibilities within macro-activities, business rules, enrichment of the operating model)
    • Drive enhancement request process in close partnership with Technology teams
    • Participate to prioritize enhancement requests (E.R.) in alignment with group, Maisons and Regions/countries senior management priorities and in alignment with other BPOs
    • Propose retrofits plans based on identified local best practices
    • Stay informed of new Business capabilities


Support business in change management

    • Document and communicate the solution to ensure the buy-in of the solution by all the Users within the W&J Maisons
    • Participate to /elaborate the program of training for the operational use by our internal Teams (as coming as Referent of the solution) and external Distributors
    • Communicate to business the required information for change management
    • Train business and users on Operating Model elements (macro-activities, processes, business rules, role& responsibilities within operational processes)




You have an engineering or economics degree, with 7+ years of experience for multinational or consulting company and deep knowledge of Business Processes supporting international distribution and supply chain.


You can prove successful experience in facilitation, change management, and cross-business areas problem solving.


You experienced SAP / Supply chain and sales IT tools implementation with a business/functional role.


You are fluent in English and French and get ready to be for business 50% in Geneva meeting IT team, 30% travelling, 20% home-office or Villars-sur-Glâne

En savoir plus sur la vie chez Cartier

Richemont possède plusieurs des plus grandes entreprises mondiales dans le domaine des produits

de luxe, avec des atouts particuliers dans les domaines de la bijouterie, des montres et des

instruments d'écriture. Cartier a rejoint le groupe en 1988.

En savoir plus sur le Groupe Richemont