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Reference Code:  24981

Client Data strategy Manager

Meyrin, GE, CH

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">This position is embedded in the Client Marketing team which is based on 4 pillars: Client Relation, Client Services, Client Insights and Client Data & Knowledge.

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">The Client data strategy Manager will be part of the Client Data & Knowledge team.

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">His/her role will be transversal, working very closely with team members of the Client Marketing team but also with team members of other teams such as Digital<span style="font-family:"Trebuchet MS",sans-serif">.

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">This newly-created position will manage 2 project Managers and 1 digital solution expert.

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">The acceleration of the client-centricity strategy has led to the launch of the new Client Marketing Platform offerings new opportunities for the Maison to connect and reconnect with customers. He/She will be in charge of any data management projects: from data collection, to data quality and business platforms.

 

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">KEY RESPONSIBILITIES:

 

<span style="font-family:"Trebuchet MS",sans-serif">Enhance data collection for the Maison

  • <span style="font-family:"Trebuchet MS",sans-serif">be aware of any touch points related to client data
  • <span style="font-family:"Trebuchet MS",sans-serif">data flow & API related to client data
  • <span style="font-family:"Trebuchet MS",sans-serif">ensure consistency and quality of ant client data collect, from Website to Boutique, from any network (internal & external)
  • <span style="font-family:"Trebuchet MS",sans-serif">act as the main point of contact for Group Legal and Group Security teams regarding client data

 

<span style="font-family:"Trebuchet MS",sans-serif">Lead Client data strategy

  • <span style="font-family:"Trebuchet MS",sans-serif">use his/her knowledge of Salesforce (Service Cloud & Marketing Cloud) to ensure the roll out and enhancements of the Client Marketing platform
  • <span style="font-family:"Trebuchet MS",sans-serif">use his/her strong understanding of business needs regarding client data to lead Client database management missions
  • <span style="font-family:"Trebuchet MS",sans-serif">partner and challenge IT feedbacks on feasibility and technical aspects to ensure that business requirements are fully fulfilled
  • <span style="font-family:"Trebuchet MS",sans-serif">foresee the new challenge and tool to embrace for the Maison

 

 

 

<span style="font-family:"Trebuchet MS",sans-serif">Lead a team of 3 people

 

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">YOUR PROFILE:

 

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Minimum 10 years of experience in Client CRM tools & client data
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Experience with Salesforce mandatory (Service Cloud & Marketing Cloud)
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Expertise in Luxury Retail Industry is a plus
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Good data flow management skills in complex environment (collection, analysis, distribution, etc.)
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Good people management skills, ability to develop team members, and to act as a role model
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Good technology skills
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Good communication skills to adapt his/her communication (from Group Tech to Markets, from Group Marketing to Commercial teams)
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Good collaboration, organizational and synthesis skills
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">An analytical mindset with problem-solving skills
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Flexibility and independent working style
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Client & Service Oriented
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Trebuchet MS",sans-serif">Fluent<span style="font-family:"Trebuchet MS",sans-serif"> in both <span style="font-family:"Trebuchet MS",sans-serif">English & French

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Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont