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Reference Code:  33884

Client Services Administrator - Cartier, Melbourne

Melbourne, VIC, AU

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

Due to current international border closures, we are unfortunately only able to consider candidates who are physically located in Australia and who presently hold permanent work rights. Work visa sponsorship is not available for this position.

 

 MAIN PURPOSE:


As a member of the Cartier Melbourne boutique, he/she is in charge of providing our clients the highest dergree of customer service and courtesy on care service activities of the boutique. 

 

KEY RESPONSIBILITIES:
 

 Client Experience and Technical Advisor

  •  
  • Handles and responds to all clients’ requests.
  • Informs and consistently communicates with clients directly about the status of the repair (spare part shortage, repair ready for collection, etc)
  • Navigate through client objections, mandatory vs optional service and find an amicable solution.
  • Support, train and collaborate with the boutique team, including Sales Associates, to achieve client experience excellence

 

Management of Repair Orders & Client information

  • Follow-up the clients files in cooperation with the boutique staff, watchmaker, or/and the jeweller. Controls files’ status and lead-times with anomaly report
  • Archiving the closed files
  • Bills for in-boutique services
     

 Monitoring of Stock and Repair Orders

  •  
  • Monitor stock and inventory for Spare parts, leather straps, CS accessories, etc.
  • Manages stock orders, follow-up , receiving, & inventories:
    • Repair Order inventories (every 2 months)
    • Deliveries: transfers registrations, transfers to plat-form, reception, repair centres, etc.

Compliance 

  •  
  • Respect and ensures that all client service rules of the Maison are upheld.
  • Comply to all CS Process and Policies

 Cash Handling

  •  
  • Money collection
  • Payments registration

 

SKILLS & EXPERIENCE:
 

  • Strong communication skills
  • Strong command of IT system & tools (SAP) mandatory
  • Good interpersonal skills and good team-player
  • Client orientation and business acumen
  • Integrity, organization skills, flexibility, stress resistant.

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont