Deputy Boutique Manager - Luxembourg
Luxembourg, L, LU
Deputy Boutique Manager – Stockholm
HOW WILL YOU MAKE AN IMPACT?
As an Ambassador of the Maison, the Deputy Boutique Manager efficiently collaborates with the Boutique Director to develop and optimize the boutique performance service and profitability. Manages the boutique team, ensuring excellence in boutique operations and client, and uphold boutique image in line with Cartier guidelines.
Key responsibilities:
Team Management & People Development
- Ensuring the day-to-day management, training, coaching and motivation of the boutique team
- Monitoring individual objectives
- In collaboration with the Boutique director, evaluate the individual performance and support personal development and talent development
- Ensuring the day-to-day management of the After Sales team
- Provide regular feedback and coaching on the spot
- Being responsible for of the integration and training of new comers
Boutique Performance
- Drive boutique performances, including but not limited to Category performances & VM
- Assisting the Boutique Manager to make a diagnosis based on a solid performance analysis, reviewing of competencies and environment
- to define action plans to achieve brand, boutique and category sales targets
- Set individual targets and embed a culture of performance improvement through consistent monthly 1:1s
- Leading the implementation and monitoring of the action plans
- Champion product category performances through dedicated action plans
- Partner with VM teams on external / internal display & rotation plan to create brand excitement (hot spots, windows animation…)
- & boost commercial performances
Boutique Operations & Administration
- Uphold boutique operations: procedures, compliance, inventory supervision, expenses, maintenance
- Ensuring the execution and delivery in time of all boutique reports
- Promote new services & tools, their knowledge and adoption
- In collaboration with boutique director, constantly improve boutique flows
Client Relationship & Portfolio Development
- Acting as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
- Promote and leverage clienteling tools to enrich the client database
- Champion clienteling activities to develop the client portfolio of the team (including but not limited to defining and monitoring dedicated KPIS
- for the team)
- Promote and leverage client experience related tools to develop the overall client satisfaction. Ensure proper follow up to clients’ feedback
- Leverage client knowledge to connect and engage with visitors, prospects and clients
- Ensure a smooth client experience through an effective floor management
- Oversee and direct clients and staff flows to minimize waiting time
- Assist Sales Associates by acting as first line for trouble shootings (ex. provide assistance to the team on policies & procedures as needed)
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- You have previous retail management experience
- You are results oriented and have the ability to take initiative
- Excellent analytical skills and client centricity mindset
- Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust
- Fluent in English and French, both verbally and in writing is mandatory – proficiency in German and Luxembourgish is a plus
HOW DO WE KEEP YOU SMILING?
As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Director
3rd Stage – Interview with the Human Resources Manager and the Area Sales Manager
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
Learn more about life at Cartier
www.careers.cartier.com
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont
