Reference Code:  40902

Regional Retail Operations Manager - California

Los Angeles, CA, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 



Regional Manager Retail Operations

California Region


At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.


Cartier North America exists to create and celebrate memorable moments of life; inspire and pioneer audacious change throughout Cartier; deliver excellence in performance and experience; extend and participate in the Cartier legacy; and build long-term, genuine, trusted relationships for our team members and clients in North America.


The Regional Manager of Retail Operations leads and supports the Cartier North America retail network in all aspects of the business, aims to deliver operational excellence, and ultimately provides exceptional experiences for our internal and external clients.


Key Responsibility 1:  Team Development:


  • Foster a collaborative retail environment within the specified region and North America.
  • Develop & perform new hire onboarding to ensure operational consistency and aptitude.
  • Support corporate strategic initiatives through regular scheduled boutique staff operational trainings.
  • Partner with Boutique Management to develop the growth of operational roles within the specified region; assess potential and propose development opportunities.
  • Partner with Boutique Management as it relates to the performance management process for operational roles within the specified region.
  • Develop a talent pipeline for operational roles and maintain operational support within the specified region to ensure proper boutique coverage at all times.
  • Plan and execute [Regional] Operations Seminars in partnership with the Retail Corporate Team to ensure strategic alignment.
  • Build relationships with Regional Operations/Retail Corporate Network to share best practices and further maintain consistency.


Key responsibility 2:  Retail Operations Projects


  • Partner with Regional Director and the Retail Corporate Team to further define and execute corporate initiatives.
  • Facilitate communication and feedback of boutique projects with the Retail Corporate Team and respective Shared Service Teams.
  • Act as the Regional Key User for corporate projects.
  • Collaborate with the Network Development/Retail Corporate Teams for strategic boutique projects (openings/relocations/closings); lead the execution of key actions once defined.
  • Lead and execute key actions to support boutique light renovations/upgrades.
  • Lead and implement pilot programs within the specified region to guarantee complete execution and quality feedback to the Retail Corporate Team.
  • Facilitate Omni-channel initiatives by reinforcing the one-network mind-set within the specified region (supporting all channels of distribution).
  • Partner with the Retail Corporate Team as it relates to localized and client-centric Art of Living initiatives (boutique environment).
  • Manage the overall maintenance of the boutique environment to uphold the Maison’s standards and client expectations.


Key responsibility 3:  Retail Operations Support


  • Support the day-to-day boutique operations within the specified region; act as the 1st line of defense for boutique teams.
  • Act as the boutique liaison with Cartier Corporate Departments and Richemont Shared Services as needed.
  • Manage key operational KPIs and develop action plans to deliver excellence.
  • Reinforce Cartier/RNA Policies & Procedures to ensure compliance within the specified region
  • Partner with Boutique Management to optimize smart staffing and zoning to build effective team schedules.
  • Act as Finance liaison as it relates to regional vendor/invoicing management, VIM support, KPI-related operating costs, and the P&L Dashboard.
  • Propose and develop streamlined and cost-effective external vendor relationships.
  • Identify and propose opportunities to create operational efficiencies in order to promote network consistencies; execute initiatives in partnership with the Retail Corporate Team.
  • Consolidate and escalate recurring IT challenges; propose solutions to the Retail Corporate and Shared Service Teams as needed.
  • Share operational boutique and competitor best practices to the Regional Operations/Retail Corporate Network.



  • Bachelor’s degree in a business-related field is required, finance background is a plus


Required Experience:

  • 10+ years of retail experience or equivalent


Technical Abilities/Skills:

  • Microsoft Office, SAP experience preferred
  • Must be flexible to work retail hours within the specified region including the possibility of weekends & holidays
  • Must be available to travel for boutique projects, seminars, special events, etc. as needed


Personal Skills:

  • Strong leadership skills
  • Comfort and confidence in dealing with senior management
  • Strong understanding of client service needs and  priorities (internal and external)
  • Excellent analytical, organizational, and communication skills required (both written & verbal)
  • Flexibility and ability to multi-task
  • Entrepreneurial spirit and creative mindset in developing new ways to enhance the business
  • Natural ability to connect with people and passion for building long lasting relationships & partnerships
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Intellectual curiosity and passion for learning



Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Los Angeles