Reference Code:  82085

Client Service Associate, Harrods (1 year FTC)

Lonodn, LND, GB

Fixed Term

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


Cartier - Client Service Associate, Harrods ( 1 year FTC) 


How will you make an impact? 

  • You will be responsible for welcoming each client, offering a personalized interaction
  • You will understand the client request and identify appropriate solutions 
  • You will explain, in client-friendly language, technical explanations of services
  • You will regularly liaises with workshop coordinators in order to find solutions to client issues
  • You will monitor the Client Service orders and sales accessories linked with service
  • You will knows and respects the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, payment collection
  • You will ensure thorough client data capturing
  • You will identify appropriate service recommendation for each client by advising clients on suggested service and product sales
  • You will assist with maintenance of vault, filing, inventory, and general organization of supplies


How will you experience success with us?

  • You will have previous relevant experience of client service experience in luxury brand
  • Fluent English, second language appreciated. Excellent verbal and written communication skills
  • Client-focused, business acumen, strong solution driver
  • Team player with a professional appearance & attitude
  • Proactive and positive attitude towards colleagues and clients
  • Ideally knowledgeable about Watchmaking and Jewelry techniques, with previous experience in sales
  • Interpersonal skills, empathy, self-confidence, integrity, emotional control, stress resistance, commitment, discernment


How do we keep you smiling?

You will be surrounded by creations with an exceptional craftsmanship and heritage. You will learn from inspiring colleagues and management.


Your journey with us:

Initial call with Richemont Talent Team 

Face to face meeting with the Hiring Manager

Final interview with the HR Manager


Learn More about life at Richemont and Cartier: 






#cartier #richemont #revealtheexceptional

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont