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Reference Code:  10778

Arabic Speaking Sales Associate

London, LND, GB

Permanent
  
  

Cartier, l'artisan des passions.

JOB MISSION

 

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.  

 

MAIN ACCOUNTABILITIES

 

  1. Sales Achievements
    • Ensures a unique and exceptional client experience during a sale.
    • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
    • Adapts according to client(s) needs and motivations.
    • Strives to always improve and surprise the client(s).
    • Deals with ease during negotiations and objections.
    • Transmits the passion and values of the Maison.
    • Acts as the privileged contact for the client(s) in case of After Sales.
    • Meets individual and boutique targets, both quantitative and qualitative.

 

  1. Client Relationship & Portfolio Development
    • Cultivates strong client relationships and develops client loyalty.
    • Efficiently develops the client portfolio.
    • Executes targeted CRM actions.
    • Participates to client events and acts as an Ambassador of the Maison.

 

  1. Boutique Operations
    • Respects all brand and boutique policies and procedures.
    • Participates to inventories.
    • Participates to the set up and breakdowns at opening and closing of the boutique.
    • Participates to the implementation of Visual Merchandising guidelines.
    • Assists with special projects when requested.
    • Undertake administrative tasks and stock room related tasks when it’s required

 

  1. Profile:
    • A proven track record of successful achievement within a luxury retail environment
    • A sales orientated target driven background
    • Excellent customer service credentials
    • Experience of dealing effectively with different nationalities and cultural backgrounds
    • Fluent in English and ideally Arabic
    • IT literate
    • A strong communicator with empathy and good interpersonal competences
    • Result and action oriented with strong entrepreneurial mind-set
    • Team-player with empathy and strong interpersonal skill

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