Reference Code:  68133

Floor Supervisor, Bond Street

London, LND, GB


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


Cartier– Floor Supervisor, Bond Street

(Permanent, Full Time)




How will you make an impact? You will:

• Assist Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets

• Ensure the day-to-day management, training, and animation of the sales team in order to drive performance, motivate and reinforce engagement of the sales team

•  Drive the Boutique Assistants team to optimise floor management and elevate client experience

• Collaborate with the Cartier L&D team in order to help managers in building individual coaching plans

•  Participate in cross departments and omni channel projects (such as CS conversion, clienteling, e-commerce, CRC)

•  Ensure a unique and exceptional client experience before, during and after a sale

•  Cultivate strong client relationships to develop client loyalty and his/her client portfolio

•  Ensure the implementation and adherence of all Group, Maison and boutique policies, procedures and guidelines

• Be responsible for the availability, knowledge and use of client and sales & service tools

•  Assist with Boutique operational projects as needed (inventories, IT implementations, new tools roll out, etc)


How will you experience success with us? You will be:

•  Working within a diverse and multicultural team, you can collaborate and support effectively through strong interpersonal and communication skills

•  You will have a true client centric approach, ensuring this mentality is carried through all aspects of your role

• Preferably have previous experience in management/leadership

• Preferably have experience working in a watch/jewellery background

• Demonstrate your ability to prioritise in a high traffic environment and work under pressure. You will be reliable and flexible, accurate, organised and efficient

• Have previous luxury experience, including experience in dealing with sophisticated clientele, demonstrate immaculate personal presentation, be polite and patient with excellent attention to detail, strong solution-driver, highly client-focused

• Knowledge of SAP


Your journey with us:

• Initial call with Richemont Talent Team

• Interview with the Hiring Manager

• Interview with the HRBP


Learn More about life at Richemont and Cartier:





Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont