Reference Code:  99544

Deputy Boutique Manager, Harrods

London, LND, GB


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


Deputy Boutique Manager, Harrods

(permanent, full time)




Assists the boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team with a strong focus on client service. Continuously promotes a positive and united work environment amongst all staff by maintaining a constant presence on the sales floor.


Key responsabilities


Boutique Performance management


  • Responsible for the store turnover and for achieving sales objectives
  • Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales” follow-up” by his team and himself
  • Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve boutique sales target
  • Leads the implementation and monitoring of the action plans
  • Assists the boutique manager to monitor the boutique KPIs


Team management and people development


  • Under the supervision of the Boutique Manager, designs the optimum organization, actively participates in the recruitment process and ensures talent pipeline
  • Daily coaches the team
  • Is responsible for the integration of new comers
  • Evaluates the training needs for each direct report
  • Follows up on training and sales coaching with the direct report
  • Evaluates, sets and monitors the performance and objectives for the direct report
  • Conducts a monthly meeting with each direct report and monitors individual sales target
  • Manages the information and communication flow in the boutique


Clients actions


  • Follows up the quality of clients data registration
  • Makes his team sensitive to the benefits of client’s data registration
  • Promotes client events to their team and insures they put forward relevant clients for these events
  • Ensures that the teams are consistently providing an exceptional client experience (client gifting) and maintaining the highest degree of courtesy and professionalism.
  • Ensures development of long term client relationships resulting in increased business opportunities.
  • Ensures staff’s appearance: uniforms, personal presentation, language, attitude with clients.
  • Great access needs and directs client to appropriate representative
  • Acts as a key contact in the boutique for transversal and digital projects 
  • Acts as a key contact for the CRM team


Boutique Operations


  • Respects all group, Maison and boutique policies procedures and guidelines
  • Participates to the set up and breakdown to the boutique




As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.




We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision-makers and influencing individuals:


1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the Human Resources Manager




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Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

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