Reference Code:  16483

Cartier - Client Service Associate, Selfridges (fixed term)

London, LND, GB

Fixed Term

Cartier, l'artisan des passions.

Cartier are currently seeking a Client Service Associate to join the thriving Cartier team in Selfridges. This is a fixed term contract ending in January 2021.


We are committed to offering you…

The Client Service Associate is an Ambassador of the Maison and a member of the boutique team.  He/she advises and responds to clients requests while continuously ensuring their satisfaction and loyalty and achieving service excellence. He/she abides by the rules, policies and procedures of the Cartier after sales service. Knowledge and understanding of the Luxury environment, the Brand, the collections.


How will the role excite you…

  • You will be responsible for welcoming each client, offering a personalized interaction
  • You will understand the client request and identify appropriate solutions 
  • You will explain, in client-friendly language, technical explanations of services
  • You will regularly liaises with workshop coordinators in order to find solutions to client issues
  • You will monitor the Client Service orders and sales accessories linked with service
  • You will knows and respects the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, payment collection
  • You will ensure thorough client data capturing
  • You will identify appropriate service recommendation for each client by advising clients on suggested service and product sales
  • You will assist with maintenance of vault, filing, inventory, and general organization of supplies


What would success look like…

  • Associate’s degree with previous experience of client service experience in luxury brand
  • Fluent English, second language appreciated
  • Excellent verbal and written communication skills
  • Client-focused, business acumen, strong solution driver
  • Team player
  • Professional appearance & attitude
  • Proactive and positive attitude towards colleagues and clients


Why fit in, when you can stand out…

  • Knowledgeable about Watchmaking and Jewelry techniques 
  • Sales abilities
  • Interpersonal skills, empathy, self-confidence, integrity, emotional control, stress resistance, commitment, discernment
  • Emphasis on details, organization and the ability to handle multiple tasks simultaneously


If this sounds like the perfect role for you, apply now!