Deputy Boutique Manager

Passionate about the most dynamic markets in the region? 

Join us NOW as Cartier’s Malaysia Deputy Boutique Manager! 

HOW WILL YOU MAKE AN IMPACT? 

As an Ambassador of the Maison, you will efficiently assist the Boutique Manager  to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.   

Boutique Operations & Administration 

• Responsible for the back office and administration of the boutique 

• Ensures the execution and delivery in time of all boutique reports 

• Oversees the boutique expenses 

• Implements all brand and boutique policies, procedures and guidelines 

Boutique Performance 

• Assists the Boutique Manager  to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets 

• Leads the implementation and monitoring of the action plans 

• Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets 

• Assists the Boutique Manager to monitors boutique KPIs 

Team Management & People Development  

• Responsible for of the integration and training of new comers 

• Ensures the day-to-day management, training, coaching and motivation of the boutique team 

• Monitors individual objectives 

• Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development 

• Ensures the day-to-day management of the After Sales team 

Client Relationship & Portfolio Development 

• Assists the Boutique Manager to ensure a unique and high professional client service within the boutique 

• Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions 

• Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs 

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

• Bachelor's degree holder with  4-6 years of working experience in luxury retail  

• Management and Sales experience a must 

•  Managerial skills, people and results oriented, service focused, analytical and organization skills, versatility 

• Sales and product  knowledge 

• Excellent communication skills

HOW DO WE KEEP YOU SMILING? 

• A great opportunity to be an integral contributor of a dynamic commercial team to pave the accelerated growth of Cartier Malaysia 

• Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level 

YOUR JOURNEY WITH US: 

• After being shortlisted, you will meet the Richemont Malaysia HR Team to get to know you 

• You will then have the opportunity to meet with Cartier HRBP, Cartier Malaysia Country Manager, and Cartier Singapore & Malaysia MD to assess your fit to this role and give you as preview the team dynamics and company culture 

• If you are the successful candidate, discover and immerse yourself in the Luxury Goods of the Maison