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Reference Code:  35641

Boutique Assistant

Kuala Lumpur, 14, MY

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

Job mission
As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the
most efficient manner. He/she also assists the Sales Associates during a sale and participates to daily boutique operations.

 

Main accountabilities


1. Sales Assistance

  • Brings and returns pieces for the Sales Associates
  • Assists discreetly with various tasks during a sale
  • Coordinates between Sales Associates and Stock Executive/Cashier/Voituriers, etc.
  • Gift wrapping and management of the packaging area
  • Orders taxis
  • Accompanies the clients to the door upon departure
  • Assists with Care Service duties (bringing pieces, etc.) without handling with payments


2. Daily Boutique Operations

  • Respects all group, Maison and boutique policies, procedures and guidelines
  • Participates to inventories
  • Participates to price labelling
  • Participates to the set up and breakdowns at opening and closing of the boutique
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3. Boutique Environment

  • Ensures the overall boutique environment is impeccable
  • Is responsible for the music and the olfactory atmosphere of the boutique
  • Ensures the windows and counters are in a perfect condition


4. Client Welcoming & Waiting Time

  • Management (if no Greeter)
  • Ensures an exceptional client experience at the entrance of the boutique
  • Seats clients when possible and offers drinks, reading, etc.
  • Informs clients about the approximate waiting time or, when applicable, manages the waiting time using the available tool/application

 

Key skills
> Ability to take initiatives
> Flexibility and availability
> Team spirit


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont