V.I.E - Digital & Customer Insights Analyst - Hong-Kong

MAIN PURPOSE

As part of the Global Travel Retail team located in Hong Kong in the role of V.I.E - Digital & Customer Insights Analyst, you will support the evolution of the Traveler’s client marketing journey and will be responsible to conduct in-depth market and consumer analysis and support the client marketing initiatives and activities to develop a unique and focused Traveler’s journey. The length of this V.I.E assignment is 12 months and ideally starts in July-August 2024, the position is based in Hong Kong.

HOW WILL YOU MAKE AN IMPACT?

1. Anchor your role in marketing team with travelers insight:

• Develop and reinforce data analytics capability leveraging on travelers sales data
• Provide accurate and timely analytics support subject to requests from teams or markets
• Participate in the management and development of the travelers’ community

2. Support in the client database management of 2 APAC travel retail boutiques

• Be the key contact to boutique managers to provide support on all client related enquiries
• Regular monitoring on the client KPI performance of the boutique by providing timely monthly reports, including CRM KPI, Client Satisfaction Barometer performance and CartierCare registration report
• Take lead in the boutique animation plan via close collaboration with boutique managers and the commercial team
• Take lead in the festive gifting arrangement to pamper our VIP clients

3. Support in the upcoming team projects

• Participate in ad hoc studies subject to the needs of the business
• Participate in projects by collaborating with our Digital team

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

At Cartier, we are free spirits, exploring a world of possibilities. Our diversity of skills, talents and backgrounds is what makes us unique. Each singular individual is recognized and empowered, supported and rewarded. We value your independent spirit and encourage you to create your own path on an exciting journey with global opportunities. You will never stop learning at Cartier, a unique and special place to work and progress.
 

As a Digital & Customer Insights Analyst, you will have a great opportunity to be an essential contributor in a dynamic team, working for the success of a first-class Luxury Maison under strong business acceleration and transformation. We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, we expect the following:

• At least a Bachelor’s Degree in Business, Marketing, Engineering
• A first professional experience in an analytical role such as Business & Data Analysis, CRM, Consulting, etc.
• Independent, initiative with strong analytical skills
• Attentive to details, multi-tasking
• Proficient in MS Applications with solid skillsets on Excel and PPT
• Excellent communication, interpersonal skills

HOW DO WE KEEP YOU SMILING?

• Ability to join and interact with a passionate, motivated and creative team that shares the same passion and energy for our dynamic Maison.
• A plethora of learning and growth opportunities within Cartier to help you develop and deep-dive into the Luxury Retail environment.

YOUR JOURNEY WITH US

• Firstly, you will be engaging with an online video interview of 15min for us to assess your understanding of the position, and motivations;

• Subsequently, you will be meeting with International Talent Acquisition team to dive deeper and assess your fit to this role;

• Finally, you will be able to meet with the local Hiring Team (Local HR and Hiring Manager).

WHAT WE OFFER YOU

We offer exciting opportunities to grow professionally and personally in a supportive and international environment. The industry is transforming, it is an exciting time to join the Maison and to be at the forefront of this industry-wide transformation.

As a V.I.E in our subsidiary in Hong Kong, you will benefit from:

• 12 month’s contract, renewable to another 12 months

• Monthly allowance not subject to taxes

• Monthly housing allowance

• Travel cost linked to the move

• Health insurance

ELIGIBILITY TO THE VIE PROGRAM:

Important: Kindly note that the V.I.E Program requires strict eligibility criteria, you can access further information on this destination and check your eligibility through this page: https://mon-vie-via.businessfrance.fr/en/countries

The V.I.E Program is run under the authority of the French Ministry for Economy and Finance and that of the Ministry of Foreign Trade, all details can be found on the Civiweb website: https://mon-vie-via.businessfrance.fr/informations-pratiques-sur-le-volontariat-international