Reference Code:  102357

V.I.E - CSR & Transformation Project Coordinator - Hong-Kong

Hong-Kong, HK, HK


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


"Being deeply involved in the business, experiencing Adrenaline, being challenged, shaping the luxury industry. If you want to live this adventure, apply now & join a professional and dynamic team in a transformation journey oriented to new tools and human values".






Within the North Asia Regional Team, as a CSR & Transformation Project Coordinator V.I.E, you will be the sparring partner of the Operational department to deliver this transformation and boost business. The length of the V.I.E assignment is 12 months and ideally starts as soon as possible (from September 1st depending on visa requirements), this position is based in Hong Kong


Due to the actual challenges, business evolution, Cartier environment responsibilities & commitments, new Business model transformation to embrace customer centricity: Cartier management will accelerate transformation project to continue improving operations efficiency and CSR engagement, North Asia market including Operation and CSR department is embarking on a business model transformation to embrace customer centricity and boost business.






  • Implementation of a customer centric project:
  • Work closely with the Head of Department to build insights on customer segmentation and data capture. 

  • Support the Department Director directly by working cross-functionally with multiple departments in order to review and enhance expertise, knowledge and skill gaps to be addressed.  

  • Develop and implement detailed 3-year strategic & monitored plan for all markets.


  • Re-evaluation of operational management processes:
  • Evaluate operational activities in the market and initiate continuous improvement efforts to boost agility and increase productivity.

  • Collect, consolidate, and analyse performance and KPIs (sell-in, sell-out, rankings, market share…).


  • A Sustainable plan for the future 
  • Coordinate with different counterparts to execute project work as planned and revise as appropriate to meet expectations. 

  • Ensure project plan meets the agreed deadlines and objectives.


  • Timely execution of 3-year strategic plans North Asian markets:
  • Assist the Operation & CSR Department in the development & implementation of the 3-year transformation plan, in full coherence with the strategic plans. 

  • Create and manage a scorecard of progress and success.

  • Escalate issues if support is required to resolve.

  • Track financial performance of the transformations.

  • Build the communication plan to increase the awareness.

  • Assist and communicate with executives in decision-making, program management, and initiative implementation. 

  • Support the implementation of the customer centric project, to offer a special experience to our customers (in strong partnership with retail and marketing departments)

  • Support the 3 years Boost plan project.


  • CSR Department and sustainability 
  • Identify metrics to measure progress tied to Cartier goals and sustainability initiatives.

  • Coordinate the development and maintenance of a dashboard and associated messaging to track progress and leverage data to continuously monitor, measure and enhance programs and initiatives.

  • Proactively research and identify emerging environmental, social, and economic issues and trends to improve the Cartier CSR commitments.

  • Identify and explore emerging areas and support the team in chasing new challenges, all while keeping a keen sense of prioritization that will allow us to deliver on our commitments.

  • Support human resources and department leads by developing content to support training and workshops. 

  • Follow market climate transition plans, analysing risks and complying with HQ, national and international requirements and regulations related.






At Cartier, we are free spirits, exploring a world of possibilities. Our diversity of skills, talents and backgrounds is what makes us unique. Each singular individual is recognized and empowered, supported and rewarded. We value your independent spirit and encourage you to create your own path on an exciting journey with global opportunities. You will never stop learning at Cartier, a unique and special place to work and progress.

As a CSR & Transformation Project Coordinator in Hong Kong, you will have a great opportunity to be an essential contributor in a dynamic team, working for the success of a first-class Luxury Maison under strong business acceleration and transformation. We believe in shared success and understanding that with your actions you elevate your team and Maison. The ideal candidate should possess a background, skills, or a strong affinity for CSR and sustainability and to contribute to team success, we expect the following:


  • Graduated from a Master’s degree in Business, Engineering, or related disciplines.

  • Similar professional experiences in transformation / projects in the Luxury and/or Fashion Industry.

  • A commitment to Cartier’s vision, mission and values.

  • Excellent written and verbal English language skills along with strong interpersonal and communication skills.

  • Strong business acumen and negotiation appetite.

  • Strong analytical skills and rigor, and have a deep knowledge of Excel and PowerPoint, SAP, some knowledge of Business Intelligence Tools (such as PowerBI) is a plus.

  • Ability to work and coordinate with strong organisation skills, with the ability to work pro-actively and autonomously.

  • Highly collaborative and team-spirited and love to work in an international environment.

  • High level of integrity, loyalty, and confidentiality.

  • Ability to collaborate and communicate effectively and consistently with multiple stakeholders from all hierarchic levels.

  • Collaborative skills which can help drive consistent, high-quality results while fostering a team environment.

  • Strong international background and mind-set, intercultural sensitivity.






  • Ability to join and interact with a passionate, motivated and creative team that shares the same passion and energy for our dynamic Maison.
  • A plethora of learning and growth opportunities within Cartier to help you develop and deep-dive into the Luxury Retail environment.
  • We’re fully transparent and share information with you: Maison strategies, key information, needs of others Corporate Departments.
  • We create a positive environment where we are proud to employ talent from many different backgrounds, experiences, and identities. 
  • You will be a part of a dynamic and international work environment.  
  • Our offices will allow you to evolve in a modern and pleasant environment.






Firstly, you will be engaging with an online video interview of 15min for us to assess your understanding of the position, and motivations;

Subsequently, you will be meeting with International Talent Acquisition team to dive deeper and assess your fit to this role;

Finally, you will be able to meet with the local Hiring Team (Local HR and Hiring Manager).






We offer exciting opportunities to grow professionally and personally in a supportive and international environment. The industry is transforming, it is an exciting time to join the Maison and to be at the forefront of this industry-wide transformation.


As a V.I.E in our subsidiary, you will benefit from:

  • 12 month’s contract
  • Monthly allowance not subject to taxes
  • Housing allowance
  • Travel cost linked to the move
  • Health insurance






Important: Kindly note that the V.I.E Program requires strict eligibility criteria, you can access further information on this destination and check your eligibility through this page:


The V.I.E Program is run under the authority of the French Ministry for Economy and Finance and that of the Ministry of Foreign Trade, all details can be found on the Civiweb website:

Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont