Reference Code:  99223

Sales Associate

Hong Kong, HK, HK


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


Job mission
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations


Main accountabilities

1. Sales Achievements

  • Ensures a unique and exceptional client experience during a sale
  • Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
  • Adapts according to clients’ needs and motivations
  • Strives to always improve and surprise the clients
  • Deals with ease during negotiations and objections
  • Transmits the passion and values of the Maison
  • Acts as the privileged contact for the client(s) in case of Care Service
  • Meets individual and boutique targets, both quantitative and qualitative


2. Client Relationship & Portfolio Development

  • Cultivates strong client relationships and develops client loyalty
  • Efficiently develops the client portfolio
  • Executes targeted CRM actions
  • Participates to client events and acts as an Ambassador of the Maison


3. Daily Boutique Operations

  • Respects all group, Maison and boutique policies and procedures
  • Participates to inventories
  • Participates to the set up and breakdowns at opening and closing of the boutique
  • Participates to the implementation of Visual Merchandising guidelines
  • Assists with special projects when requested


  • Key skills
    > Strong interpersonal skills
  • Sales skills & product knowledge
  • Client acumen
  • Team spirit


Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont