Reference Code:  41081

High Jewellery Sales Manager

Hong Kong, HK, HK


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


Job mission
Ambassador of the Maison, he/she has a high ability to transmit the passion and values of the Maison, he/she ensures a unique client experience before, during and after a sale, in or outside the boutique. He/she is an excellent performer in achieving sales targets and proactively develops through targeted and anticipated actions his/her client portfolio.


Main accountabilities
1. Sales Target Achievements
> Ensures a unique and exceptional client experience during a sale, in and outside the boutique and during specific events
> Perfectly anticipates, prepares and organizes exclusive high ticket presentations and client previews
> Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
> Perfectly adapts according to clients’ needs and motivations
> Strives to always improve and surprise the clients
> Deals with ease during negotiations and objections
> Acts as the privileged contact for the clients in case of Care Service
> Meets individual and boutique sales targets, both quantitative and qualitative and notably on high ticket sales
> Proposes and develops special orders regularly


2. Client Relationship & Portfolio Development
> Cultivates exceptional client relationships, with international clients, to maintain and enhance the client loyalty of his/her current portfolio
> Establishes action plans and strategies to increase and develop his/her client base, in collaboration with local and international HJ team, to treat existing high ticket clients, upgrade high potentials, and regain lost clients
> Efficiently develops the client portfolio, notably through networking outside the boutique and having hunting in mind at all time
> Participates to client events and to all high ticket client events and/or actions


3. Maison Referent
> Represents the Maison in all high ticket events (Biennale, fairs, events, etc.)
> Gives feedback on competition, market trends and client feedback regarding our creations


Key skills
> Highly developed sales techniques
> Strong communication, organization and analytical skills
> Strategic & no-limit thinking
> Client intelligence
> Ability to deal with several regional cultures

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont