Reference Code:  70102

Sales Operations Executive

Hong Kong, HK, HK


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 



Responsible for ordering,  inventory management and product replenishment, support commercial team on all relevant work of task, assist day-to-day operation to the team and work with different departments to ensure flawless execution. Direct report to Assistant Sales Operations Manager





Supply, Replenishment and Stock management


  • Partner with various internal departments to plan and allocate products to ensure inventory is in line with stock target, in order to have adequate level of inventory to support sales target
  • Evaluate stock level and ensure that replenishment orders reflect the assortment and inventory policy defined for considered POS.
  • Collect the qualitative feedback on product performance and supply needs on regular basis. Discuss assortments agreed by Merchandising and Commercial teams with POS (boutique or retailer). Suggest amendments if necessary, in coordination with Merchandising and Commerical teams.
  • Prepare and analyze of the sales reports to identify risks and opportunities. Formulate and recommend strategies per POS, re-balance stock to optimize sales.
  • Liaise with logistic team and coordinate delivery plan (inbound and outbound) to cope with delivery constraints and all local regulations requirements, festivals or business activities.
  • Perform all sales administration activities including sales order maintenance (creation/modification/cancellation), stock allocation priorities, invoicing, consignment and returns, on range, novelties, limited editions, non-saleable items.
  • Support Btq/Event/POS openings including system setup
  • Collaborate with the team to provide supports on key accounts with accountability
  • Other Ad hoc projects as assigned


Enquiries and firm orders


  • Answer requests from POS, liaise with all parties involved to assess availability and lead-time.
  • Follow up and manage the enquiry or firm order from the supplier to the final delivery in POS. Make sure delivery dates committed to end client are respected.


Pricing, invoicing and receivables (for external boutiques)


  • Make sure standard pricing policy is well reflected in the orders and follow up on all invoicing.
  • Alert on credit limit and overdue. Ask Finance to release orders when needed.
  • Release credit note on returns. Issue debit / credit memo.





Education :

  • University graduate


Experience :  

  • 5 years’ experience with Customer Service, Sales Administration or Demand planning background. Experience in China custom and regulations is preferred.


Specific competencies

  • ​​​​​​​IT savvy especially SAP, advanced knowledge of Microsoft Excel and experience in BI Tools (e.g Power BI)


Languages :

  • Fluent English
  • Fluent Cantonese


Required interpersonal and behavioral competencies :

  • Good communication skills
  • Team player
  • Customer focus
  • Analytical, reliable and detailed-oriented
  • Self-motivated and flexible
  • Autonomous, reactive and proactive

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont