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Reference Code:  31514

VIE - CRM Analyst - Hong Kong

Hong Kong, HK, HK

VIE
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

MISSION

The VIE CRM Analyst will join the dynamic Client Marketing team of Cartier in Hong Kong & Macay and will report to the Client Marketing Director. 

 

RESPONSIBILITIES

 

ANALYTICS

  • Analyze data and structure relevant information, in line with business indicators specific to the industry
  • Leverage multiple data sources and data tools to deliver customer analysis & reporting, with the aim of building reports, monitoring the performance of specific marketing campaigns and therefore info our stakeholders
  • Create different analysis through new data models/algorithms (e.g. predictive analysis, segmentation model, A/B testing)
  • Refine and translate business requirements to build campaign targeted audiences 
  • Assist in the preparation of presentations, market studies and ad hoc requests

 

CRM SUPPORT & COORDINATION

  • Support Client relation team with logistic and admin tasks management of vendors, invoice, finance follow up
  • Support boutique with logistic for client treatment and boutique animation 
  • Coordinate with Operations and internal team to manage gift stock, flow and delivery

 

 

REQUIRED COMPETENCIES

 

  • University graduate in business, engineering, analytics
  • Minimum 3 years working experiences in an analytical role, with a track record of using data to generate insight and recommendations
  • Proven analytic skills, including mining, evaluation, analysis, and visualization
  • Technical writing experience in relevant areas, including queries, reports, and presentations
  • Strong SQL or Excel skills with the ability to learn other analytic tools
  • Experience with analytics tools, such as Salesforce, Google analytics or BI platform such as Tableau or Qlik
  • Fluent in spoken & written English
  • Positive & energetic
  • Self-motivated and able to work independently 
  • High level of integrity, loyalty and confidentiality

 

ELIGIBILITY TO THE VIE PROGRAM

  • Candidates between 18 and 28 years old
  • Nationals of Member States of the European Economic Area (EAA), who have fulfilled their national service obligations

 

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont