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Reference Code:  35310

Client Relation ( Assistant) Manager

Hong Kong, HK, HK

Fixed Term
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

POSITION SUMMARY

 

The Client Relation Manager support Client Marketing Director to build CRM programs and treatment for retail and specialists networks in HK & Macau.

 

 

KEY RESPONSIBILITIES:

 

Events

  • Support Retail, Event and Regional HJ Team on guest invitation/ consolidation/ RSVP update, gifting, client journey

  • Lead the part of Prospecting strategies: find potential partners

  • Sales projections and client segmentation

  • On-site support & Post Event Reporting

  • In-btq animations during festive seasons: Mid-autumn, EOY, CNY & Vday

  • Support SA and all internal team on ad-hoc request

Gifting

  • Work with HQ on gift development for festive seasons: Mid-autumn, EOY, CNY & Vday

  • Manage VIP/Client list for gifting with internal teams

  • manage vendor for gifting delivery

Clientelling

  • Ensure the implementation of digital Clientelling Programmes -MyClients

  • Lead local Client Strategies in boutiques to develop and increase clients’ loyalty - action & animation planning, execution & performance monitoring etc

  • Be the main contact with boutiques for CRM internal communication, organize regular trainings, drive usage, completion and conversion

Landlord management 

  • Key contact person with landlords

  • Monitor landlords marketing campaign and bring ideas to participate

  • Bridge the communication of landlord with our internal team i.e. SA/Retail, event, product team etc

  • Brainstorm ideas for collaboration according to product launch

 

REQUIRED COMPETENCIES

 

  • Education :

    • Bachelor’s degree required

    • Master’s degree or MBA is a plus

 

  • Professional Experience:

    • More than 5 years of CRM experience with a preference in the luxury retailing, hospitality sector.

 

  • Specific competences :

    • Strong interpersonal and excellent communication skills, both verbal and written

    • Very good sense of quality, aesthetic and brand image

    • Project management skills.  “Pioneer” spirit with an ability to initiate new projects and lobby idea with key stakeholders

 

  • Required interpersonal and behavioral competencies:

    • Positive attitude and good team player Extremely resourceful, highly creative and high energy
    • Mature and high level of professionalism
    • Positive, energetic and committed

 

  • Languages:

    • English (required)

    • Cantonese (required)

    • Mandarin (if possible)


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont