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Reference Code:  66413

Assistant Boutique Manager

Hong Kong, HK, HK

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

Reporting to Boutique Manager

Job mission

As an Ambassador of the Maison, he/she is responsible of the development and optimization of the team performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Main accountabilities

 

1.    Team Management & People Development

  • Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement
  • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
  • Supervises on a day-to-day basis the Care Service team

2.    Boutique Performance & Sales Achievement

  •  Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
  • Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary
  • Optimizes boutique performance and profitability
  • Monitors boutique KPIs

3.    Boutique Operations & Administration

  • Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
  • Supervises the boutique back office and admi¬nistration
  • Oversees the boutique maintenance

4.    Client Relationship & Portfolio Development

  • Is the warrant of a unique and highly professional client service within the boutique
  • Leads the implementation and monitoring of the ROI for client relationship programs and actions
  • Acts as an Ambassador of the Maison and builds direct contact with VIPs

 

Key skills

  • Management and leadership skills
  • Business acumen
  • Strategic thinking
  • Client intelligence
  • Excellent representation skills

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont