Commercial Operations Manager

MISSION

Are you a strategic leader with a passion for operational excellence in luxury retail? If so, we would like to present you the opportunity to join the Cartier VIETNAM team as Commercial Operations Manager in Vietnam.

In this role, you will establish network performance strategy and action plans across our boutiques and channels, working hand in hand with MD and Boutique Management to drive profitability and growth.

You will report to the Managing Director, VN and be a part of a diverse team.

KEY RESPONSIBILITIES

Boutique Network Performance Strategy & Sales Achievements

• Based on the Maison’s global strategy and a solid performance analysis, review of capabilities and environment context, assists the Managing Director with the definition of the network performance strategy. 
• Guarantees the implementation of the network strategy throughout the boutique network (Retail / Ext Partner/ Ecom).
• Coach the Boutique Managements with the definition, implementation, and monitoring of the boutiques’ Commercial Action Plans + Strategic Plan.
• Together with the Managing Director sets the boutique KPIs and ensures a regular follow up (BTQ Dashboard).
• Provides in time and accurate sales reports. 
• Leads the performance, profitability, growth and optimization of the specialists network in line with the Maison’s and the market’s strategy.
• Reaches performance metrics specific to the specialists channel: sell-out, market share, sell-in vs budget commitment.
• Responsible to anticipate and sort all legal issues with the assistance of Richemont legal team: distribution contracts, respect of anti-trust laws, grey market control.

Boutique Daily Operations

• Strives for operational excellence within all boutiques & channels and proactively works with the Boutique Managements to improve their professionalism according to their opportunities and constraints.
• Is the warrant of a correct and efficient implementation and use in all boutiques of all policies, procedures, compliance, guidelines, and tools.
• Is responsible for the boutique planning, staff allocation and participates to the hiring process.
• Supports the Boutique Managements to achieve an optimal staffing within each boutique. 
• According to specific market and/or boutique needs, identify the most appropriate incentives, and ensures a correct implementation and follow up.
• Ensures the order, implementation and correct usage of all Art of Living-related items and tools such as uniforms, music, fragrances, iPads, etc.
• Receive, control, and prepare all the info related on High tickets and incentives for payroll purposes. Consolidation of retail business information (sales forecast, budget control, expenses) Control on tourist guides commissions. 
• In coordination with Managing Director, following-up any international projects, supervising Boutique Management meetings preparation, ensuring good communication with other departments.

YOUR PROFILE

• You have 6+ years of experience in luxury commercial or retail departments holding a bachelor’s degree
• Extensive experience in working in multicultural environments with multiple and diverse management stakeholders 
• You are an expert in Microsoft PowerPoint, Excel and proficiency in Reporting tools
• You are known for your strategic and leadership ability, strong communication skills, client-oriented, team-player, structure and organized.
• You are an expert in analytical skills and is strives in working with data & database universe

YOUR JOURNEY WITH US

After being shortlisted, you will meet with Cartier’s HR Manager and Managing Director to assess your fit for this role and to give you a preview as well an overview of the team dynamics and company culture.If you are the successful candidate, discover and immerse yourself in the beautiful world of the Maison Cartier.

Take your next step with Cartier. We look forward to hearing from you!

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