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Reference Code:  43605

BOUTIQUE COACH - HAINAN

Haikou, HI, CN

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

POSITION SUMMARY

 

The Boutique Coach, Hainan is a Cartier Training Ambassador who represents and provides advices to enhance the services of the retail boutiques in Hainan. Through tailored coaching of the DF partners sales teams, help them to grow and contribute on client satisfaction excellence.

 

KEY RESPONSIBILITES

 

BOUTIQUE TEAM COACHING

  • Help partners to define the Monthly & the Annual coaching plan in Hainan

 

  • Listen, observe and evaluate the coachees during daily work and role plays

 

  • Analyze and debrief with Boutique Managers and coaches and identify areas of improvement

 

  • Advise partners to their staff improvement plans for the Boutique and coaches

 

  • Support partners  to follow up the improvement plans

 

REPORTING

  • Provide the Boutique Management with feedback after each coaching session

 

  • Regularly monitor the Mystery Shopping or Client Experience Barometer results and provide partners with the results. Indicate potential improvement and formulate recommendations to be implemented

 

  • Advise  development plan 

 

PROFILE & REQUIRED COMPETENCIES

 

  • Education: University graduate

 

  • Professional Experience:  +3 years’ experience in boutique/supervisory at luxury service or field coach training experience

 

 

  • Required competencies:
     
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Exceptional analytical and conceptual thinking skills

 

  • Languages:
  • Native in Mandarin
  • Fluent in English

 

 

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont