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Reference Code:  32761

Cartier CRC Client Development Manager - Open to Remote

Grand Prairie, TX, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

 

PRIMARY DUTIES 

  • Leading all initiatives of client relationship building in partnership with leadership, Assistant Managers, and their teams.
  • Capturing all team, client, and business trends linked to relationship building, tools needed, and communicating to Director to partner on future planning.

 

KEY RESPONSIBILITIES

Manage and support CRC clienteling strategy:

  • Drive the overall strategy of clienteling for the Client Relations Center
  • Map out new and existing key moments/opportunities in the year around holidays, brand events, product launches, etc.
  • Create and share tools and best practices specific to each key moment.

Develop and strengthen client insights:

  • Advise on top eBoutique clients and identify opportunities for additional client connection through gifts, communications, special experiences, etc.
  • Research the Cartier database to strengthen client profiles through recorded calls, social media, web search, etc.
  • Organize client profiles into an easily accessible format for Ambassadors’ and Managers’ unique needs.
  • Analyze and propose step-by-step actions and highlighted clients through “Getting to Know You” forms to develop business

Point Person for relationship-building Initiatives:

  • Build data-driven plans for clients and Ambassadors with the partnership of the Assistant Manager and Commercial Client Development teams.
  • Monitor actions and analytics to track ROI, celebrate successes, and help the team pivot with new ideas.
  • Partner with CRC Business Excellence and Training Manager to propose, design, and deliver trainings based on around clienteling tools and best practices.

Research and promote best practices:

  • Analyze internal client survey and Ambassador interactions to identify success and areas of opportunity
  • Conduct direct and indirect competitive analysis and trend research to develop new strategies and improve current processes

 

JOB PROFILE

Required Experience:

  • 5+ years with luxury retail brands, call centers, and/or related Cartier experience
  • 2+ years as a project leader, or a proven track record of success leading an important project
  • Demonstrated experience with creating and leading clientele programs
  • Prior management and development of large teams, including in-person and remote

Technical Skills / Abilities:

  • Highly proficient in Microsoft Office and internet savvy
  • Excellent analytical, problem-solving, written, and verbal skills
  • Comfort with public speaking and presentation skills
  • Strong communication and leadership skills to lead, coach, and motivate large teams
  • Luxury retail industry awareness and analysis
  • Additional abilities include…
  •  SAP knowledge
  • Social media experience
  • Cultural intelligence and languages a plus
  • Knowledge of high-end jewelry, timepieces, and gemstonesPersonal Skills:

Client-focused:

  • A passion to assist, whether with clients, internal partners, developing teams
  • Developing, promoting, and communicating empathy for clients and partners
  • Ability to handle highly sensitive clients and situations
  • Strong understanding of formal and informal etiquette and manners

Personal Skills:

  • Organized and efficient for day-to-day operations
  • Ability to handle multiple detail-oriented tasks and deadlines simultaneously
  • Enjoys problem-solving, planning, and has the ability to synthesize information and feedback
  • Entrepreneurial spirit and out-of-the-box thinking
  • Proactive and positive attitude towards colleagues and clients; team player

Education:

  • College or Technical Degree preferred

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth