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We’re looking for a
Boutique Manager (m/f/d)
for our Boutique in Frankfurt.
As the boutique manager you will have the pivotal responsibility to identify and execute comprehensive and 360° boutique plans, as well as developing, engaging and leading the team.
You will be leading our Boutique in Frankfurt and take on the following missions:
Commercial Performances and Strategic overview:
- Drive change by developing sustainable & agile boutique business strategies
- Leverage business opportunities in an omni channel environment to maximize sales
- Develop a clear strategy to implement the Maison's corporate marketing and sales guidelines.
- Drive boutique performances and reinforce New Retail Strategy (e-com, distant sales, traffic management)
- Represent Cartier Maison as a top luxury Maison in the city, at internal meetings, events and special occasions
Client Development & Client Experience:
- Enhance and execute exceptional client experiences and build long term client relationships
- Ensure a smooth client experience through an effective floor management, team feedback and cross functional collaboration
- Identify and execute client development plan, clienteling initiatives and client follow up
- Build, develop and maintaining local and international client network
Leadership & Team Development
- Act as an inspiring leader and a role model on a daily basis to create a team spirit
- Build trust based relationships across the organization
- Attract and develop a high performing team through leading, coaching and training.
Operations & Business Models:
- Uphold boutique operations, audit and inventories management
- Constantly improve boutique flows and internal organization
- Ensure compliance with all Maison guidelines
- Promote new and existing services and tools
- Drive best practice and cross functional collaboration with other boutiques and head quarter
You enrich our team through:
- Many years of experience in successful leadership, motivation, recruitment and development of a team.
- Creativity, curiosity and empathy in dealing with customers, employees and colleagues
- Increased ability to deal with complexity & apply learnings, determined and hands on working style who leads by example
- Excellent communication and negotiation skills
- Willingness to work flexible hours adapted to the needs of Boutique
- As a manager, you see yourself as a coach and enabler of your diverse team, encouraging and developing individual talents
- Experience and curiosity for retail transformation and use of new digital tools
- Change management: you navigate your team empathically through the development of the New Luxury Retail
Important Competencies:
- Inspiring others
- Engaging others and driving creativity
- Attracting and developing talents
- Dealing with complexity and ambiguity
- Fostering innovations
- Thinking strategically
- Demonstrating self-awareness
- Delivering results
Key Skills:
- University degree as well as many years of experience in retail / client and sales with team responsibility and comprehensive business thinking in a senior leadership position
- A people person with high empathy, motivating and excels in a constructive leadership style and with extraordinary communication skills
- Excellent analytical skills as well as a performance- and result-oriented way of working with a high degree of personal responsibility
- Well groomed, elegant appearance and excellent manners
- Good IT skills (MS Office, SAP, Applications), experience in handling presentations / Power Point
- Fluent in German and English
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