Reference Code:  16653

Product Category Supervisor

Dubai, DU, AE


Cartier, l'artisan des passions.



As an Ambassador of the Maison, his/her core mission is to ensure an excellent client experience, to achieve sales targets and to develop his/her client portfolio. Additionally, he/she manages the sales performance of a product category in his/her boutique, to ensure that all measures are put in place to achieve sales targets.




Sales Achievement & Client Portfolio Management 


  • Ensures a unique and exceptional client expe­rience before, during and after a sale
  • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
  • Adapts according to the clients’ needs and motivations
  • Deals with ease during negotiations and with objections
  • Transmits the passion and values of the Maison
  • Meets individual and boutique targets, both quantitative and qualitative
  • Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
  • Participates to client events and acts as an Ambassador of the Maison


Sales Performance Management


  • Understands and adheres to the Maison’s and his/her market’s commercial strategy linked to the product category
  • Analyses the boutique performance of his/ her product category with the available tools (Dashboard, Capabilities, Context)
  • Identifies and leads the implementation of prio­rity actions to develop the sales of the product category, validated by the Boutique Management
  • Assists and supports sales team to achieve sales targets of the product category
  • Implements, together with the Boutique Manage­ment, follow up actions


Operational Implementation & Supervision


  • Ensures that all procedures, policies and guide­lines linked to the product category are imple­mented and respected
  • Contributes to Visual Merchandising optimiza­tion of the product category (display of visible assortment)
  • Alerts and suggests optimization of the stock to the Boutique Management
  • Ensures the availability and use by the team of all dedicated tools (sales tools and client tools)
  • Prepares for and optimizes all product launches for the product category
  • Ensures the correct implementation and use of all additional services linked to the product cate­gory (engraving, personalization, etc.)


4. Product Category Referent


  • Acts as a “key contact” for team, clients and local headquarters and ensures a smooth two-way communication (regular feedback on collec­tions, special requests, reporting)
  • Participates to the improvement of product knowledge of the boutique team
  • Collects and shares information about competi­tors and business evolution
  • Participates and represents the boutique in all events linked to the product category (fairs, cocktails, etc.)






  • Post graduate degree


Required Experience


  • At least three years of previous experience in retail sales, preferable in luxury goods


Technical Skills / Abilities


  • Fluency in English, Arabic would be an advantage.
  • Computer skills – Good knowledge of MS Office, NSI.


Personal Skills


The successful candidate will have the following personal qualities:

  • Ability to federate and convince
  • Strong communication skills
  • Business acumen
  • People. Results and client oriented
  • Structure and organized
  • Sales skills and product knowledge