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Reference Code:  16653

Product Category Supervisor

Dubai, DU, AE

Permanent
  
  

Cartier, l'artisan des passions.

JOB MISSION

 

As an Ambassador of the Maison, his/her core mission is to ensure an excellent client experience, to achieve sales targets and to develop his/her client portfolio. Additionally, he/she manages the sales performance of a product category in his/her boutique, to ensure that all measures are put in place to achieve sales targets.

 

MAIN ACCOUNTABILITIES

 

Sales Achievement & Client Portfolio Management 

 

  • Ensures a unique and exceptional client expe­rience before, during and after a sale
  • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
  • Adapts according to the clients’ needs and motivations
  • Deals with ease during negotiations and with objections
  • Transmits the passion and values of the Maison
  • Meets individual and boutique targets, both quantitative and qualitative
  • Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
  • Participates to client events and acts as an Ambassador of the Maison

 

Sales Performance Management

 

  • Understands and adheres to the Maison’s and his/her market’s commercial strategy linked to the product category
  • Analyses the boutique performance of his/ her product category with the available tools (Dashboard, Capabilities, Context)
  • Identifies and leads the implementation of prio­rity actions to develop the sales of the product category, validated by the Boutique Management
  • Assists and supports sales team to achieve sales targets of the product category
  • Implements, together with the Boutique Manage­ment, follow up actions

 

Operational Implementation & Supervision

 

  • Ensures that all procedures, policies and guide­lines linked to the product category are imple­mented and respected
  • Contributes to Visual Merchandising optimiza­tion of the product category (display of visible assortment)
  • Alerts and suggests optimization of the stock to the Boutique Management
  • Ensures the availability and use by the team of all dedicated tools (sales tools and client tools)
  • Prepares for and optimizes all product launches for the product category
  • Ensures the correct implementation and use of all additional services linked to the product cate­gory (engraving, personalization, etc.)

 

4. Product Category Referent

 

  • Acts as a “key contact” for team, clients and local headquarters and ensures a smooth two-way communication (regular feedback on collec­tions, special requests, reporting)
  • Participates to the improvement of product knowledge of the boutique team
  • Collects and shares information about competi­tors and business evolution
  • Participates and represents the boutique in all events linked to the product category (fairs, cocktails, etc.)

 

JOB PROFILE

 

Education

 

  • Post graduate degree

 

Required Experience

 

  • At least three years of previous experience in retail sales, preferable in luxury goods

 

Technical Skills / Abilities

 

  • Fluency in English, Arabic would be an advantage.
  • Computer skills – Good knowledge of MS Office, NSI.

 

Personal Skills

 

The successful candidate will have the following personal qualities:

  • Ability to federate and convince
  • Strong communication skills
  • Business acumen
  • People. Results and client oriented
  • Structure and organized
  • Sales skills and product knowledge