Reference Code:  19626

High-End Manager UAE & India

Dubai, DU, AE


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 





The UAE & India High-End manager (HE: High Jewellery, Fine Jewellery watches & Fine watchmaking) defines the High-End strategy in collaboration with the High-End EMEA region and coordinates its implementation in the local commercial network.

The High-End Manager is responsible for the local High-End development and achievements of its targets, whilst raising High-End awareness and developing relevant sales force, maximizing in-boutique & events sales as well as working closely with all local departments such as but not exclusive to Client, Marketing and Learning & Development.

He participates and contributes to the local commercial development and High-End EMEA community.





High-End Business development and strategy

  • Is responsible for the development of the High-End business in both markets
  • Is the key contact and referent on HE business for Retail population and Exco members
  • Define High-End strategy, commercial objectives, yearly calendar & budget in coordination with EMEA region and local commercial leadership
  • Ensures strategy set up & follow up in local markets
  • Define High-End action plans for the markets and for all network (boutiques, point of sales)
  • Define commercial conditions for local partners alongside commercial leadership & international teams
  • Create solid bonds with the High-End EMEA business unit as well as other High-End Managers to share best practices & introduce relevant projects to support our local development.
  • Participate to short, medium and long term sales planning and forecasting
  • Actively follow-up on regular & exceptional business activity with all local stakeholders (sales teams, management, logistic etc)
  • Ensure High-End operations excellence and ideal assortments in collaboration with EMEA & international business units
  • Work hand in hand with the HE merchandising manager and master the local business trends (pour GCC)
  • Monitor the competition and the market environment


Develop High-End client portfolio

  • Support client’s department on client’s acquisition, upgrade & satisfaction strategy
  • Collaborate with client’s department on High-End intermediaries’ development


Develop and Support High-End communities

  • Identify local talents with Boutique managers and retail department
  • Provide the right and targeted tools to nurture the Sales associates
  • Support High-End Sales Experts on the preparation of their submissions and deals (collaborating in closing the deals if required).
  • Build, animate and develop local High-End community and organize regular meetings in collaboration with Learning and Development, Marketing and other relevant departments
  • Support all local teams with High-End product knowledge on collections, creations in stock and novelties
  • Supervise submissions and discounts requests with commercial management & central team
  • Support special order activity by ensuring quality and fast process of all requests
  • Set and review collective & individual targets with commercial leadership & boutique Managers


Lead or contribute to local, regional and international High-End events

  • Define with commercial leadership & client departments the participants, both clients and staff, to local, regional & international events
  • Is responsible for the local budget, target proposal, client selection & client treatment organization
  • Define with EMEA region the calendar of local events & animations, validate the budget & concepts.
  • Coordinate with EMEA High-End unit the organization & commercial follow up
  • Is responsible to plan private viewings preparation to ensure client satisfaction and commercial success






Required experience:


  • Bachelor’s degree; relevant Master’s Degree or MBA preferred
  • Minimum of 7 years of related experience in Retail
  • Previous experience in luxury preferred
  • Strong background in developing and managing customer acquisition, engagement and retention strategies
  • Proven ability to manage projects, meet deadlines and delivering multiple objectives at the same time


Skills / abilities:


  • Passionate about High End pieces
  • Autonomous and pro-active with a “get-it-done” results-driven attitude
  • Proactive decision making and assertive
  • Excellent interpersonal skills with ability to influence a broad range of stakeholders
  • Mental agility, broad-scanner, critical thinker with ability to innovate and drive change within a corporate and matrix environment
  • Solid analytical and project management skills, including excellent multi-tasking and prioritization Comfortable with ambiguity and designing and implementing new processes
  • Impeccable written and oral communication skills
  • Highly organized, proactive, resourceful and motivated - with a positive and resilient attitude
  • Proficiency in English. Arabic and/or French is a plus.




Geographical area (scope) under responsibility


United Arab Emirates & India


Complexity of assigned territory


Geographically extended area: trip duration up to 4 hours flight

Multi-country territory: different tax and customs laws and regulations to consider; different political and economic situations;

Level of autonomy


Work independently and as a manager

Number Point of Sales


6 internal boutiques, 4 partners with upgrades in the coming years

Headcount supervised


1 – High-End project Manager


Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont