Reference Code:  23702

Boutique Manager - India

New Delhi, DL, IN


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


Job mission
As an Ambassador of the Maison, he/she is responsible of the development and
optimization of the boutique performance and profitability by managing the boutique
team, ensuring excellence in boutique operations and client service.

Main accountabilities

1. Team Management & People Development

> Designs the optimum organization, recruits the
right profiles and ensures proactively talent pipeline
in his/her boutique. Drives performance and
compensation management, ensures people development
(career committees, mid-year discussions,
training & development plans), motivates
and reinforces engagement

> Communicates, federates and motivates the
boutique team around the strategy and vision
of the Maison and their collective and individual

> Supervises on a day-to-day basis the Care Service

2. Boutique Performance & Sales Achievement

> Makes a diagnosis based on a solid performance
analysis, review of competencies and environment
and defines dynamic annual action plans
to achieve Maison, boutique and category sales

> Guarantees the implementation and regular monitoring
of the action plans and amends modifications
if necessary

> Optimizes boutique performance and profitability

> Monitors boutique KPIs

3. Boutique Operations & Administration

> Is responsible for the respect of all group, Maison
and boutique policies, procedures and guidelines

> Supervises the boutique back office and administration

> Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

> Is the warrant of a unique and highly professional
client service within the boutique

> Leads the implementation and monitoring of the
ROI for client relationship programs and actions

> Acts as an Ambassador of the Maison and builds
direct contact with VIPs

Key skills

> Management and leadership skills
> Business acumen
> Strategic thinking
> Client intelligence
> Excellent representation skills

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont