Deputy Boutique Manager

Dehli, DL, IN

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

MAIN PURPOSE

As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager/Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

KEY RESPONSIBILITIES

1. Team Management & People Development

• Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement

• Is responsible for of the integration and training of new comers

• Ensures the day-to-day management, training, coaching and motivation of the boutique team

• Ensures the day-to-day management of the Care Service team

2. Boutique Performance Management

• Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets

• Leads the implementation and monitoring of the action plans

• Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

• Assists the Boutique Manager to monitor the boutique KPIs

3. Boutique Operations & Administration

• Is responsible for the back office and administration of the boutique

• Ensures the execution and delivery in time of all boutique reports

• Oversees the boutique expenses

• Implements group, Maison and boutique policies, procedures and guidelines

4. Client Relationship & Portfolio Development

• Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique

• Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions

• Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

KEY SKILLS

• Management and leadership skills

• Business acumen

• Strategic thinking

• Client intelligence

• Excellent representation skills

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