Reference Code:  72581

Boutique Client Experience Coordinator - Abu Dhabi


Fixed Term

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


Job mission

As an Ambassador of the Maison, he/she is responsible for the welcoming and greeting of the clients. He/she ensures a smooth flow of clients in the boutique and manages the waiting time. He/she also participates to daily boutique operations and excellence.


Main accountabilities


  1. Client Welcoming
  • Upholds the Cartier image by maintaining professional demeanor at all times.
  • Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism.
  • Welcomes and greets the client upon arrival in the boutique
  • Thanks clients upon departure


2.   Waiting Time Management

  • Informs Client about potential waiting time 
  • Manages Client waiting time within our Sytem
  • Registers and collects clients’ data
  • Directs the clients towards a waiting area
  • Ensures that the client is being taken care of by a Sales Associate, if available, or a Boutique Assistant (drinks)
  • Seats clients and offers drinks, readings.
  • Takes care of customers during the wait using and introducing tools and applications
  • Provides information and story-telling about the Maison, the boutique and local initiatives
  • Makes a boutique discovery for all clients that wish to


3.   Client Flow & Orientation

  • Ensures the client flow is smooth within the boutique
  • Answers client questions and assesses clients’ needs in regards to orientation
  • Directs the client to the appropriate department
  • Introduces the clients to the Sales Associate


4.   Boutique Operations

  • Ensures that the boutique is constantly in an impeccable condition
  • Respects all group, Maison and boutique policies, procedures and guidelines


5. Sales Assistant (if applicable)

  • Gift wrapping and management of the packaging area
  • Replaces silk cord
  • Prepare and gathers certificates


Key skills

  • Strong communication skills
  • Flexibility and availability
  • Team spirit
  • Strong leadership
  • Ability to take initiatives
  • Client oriented

Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont