Operations Manager - Cartier South Coast Plaza

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Cartier North America exists to create and celebrate memorable moments of life; inspire and pioneer audacious change throughout Cartier; deliver excellence in performance and experience; extend and participate in the Cartier legacy; and build long-term, genuine, trusted relationships for our team members and clients in North America

The Operations Manager contributes to the overall success of the boutique by upholding Maison compliance and achieving operational excellence.  The Operations Manager is responsible for the management of all operational aspects of the boutique resulting in optimal hospitality, seamless client experiences and a positive boutique environment.

Uphold operational excellence

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique
• Manage efficient opening and closing procedures
• Manage proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Ensure overall successful boutique audits; implement and execute action plans as needed
• Manage inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Effectively monitor and control  store operating costs and ensure accurate records
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, technology, supply ordering, etc.
• Exhibit strong communication and problem solving skills by partnering effectively with sales team, boutique network, and corporate departments
• Collaborate with Management  to facilitate HR tasks including but not limited to scheduling, payroll and overtime management
•  Provide partnership and support to the sales team by offering guidance and assistance to facilitate sales.
• Consistently reach and exceed all KPIs

Management and team development

• Motivate and support the operations team offering guidance, assistance, and mentorship
• Regularly conduct team meetings, ensuring that staff is aware and compliant of all operational requirements (i.e.: policy & procedure updates, inventory control guidelines, etc.)
• Partner with Management and corporate departments to identify training needs and coaching opportunities for boutique staff
• Development team through regularly scheduled individual meetings including biannual performance reviews and build action plans for growth
• Assess potential and propose development opportunities in partnership with Management, HR and Career Committee
• Actively recruit and maintain talent pipeline

Develop industry and Maison knowledge

• Develop understanding and knowledge of the Maison and products to convey Cartier heritage and values
• Remain current on all industry news and the local/global competition to effectively manage boutique business

Be a Maison Ambassador

• Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

Education

• Four year college degree in a business related field

Industry Experience

• 10+ years of field supervisory experience in luxury retail, service or hospitality industry

• Flagship experience a plus

Technical Skills & Abilities:

• Excellent computer skills and use of technology
• Previous SAP experience preferred
• Additional language skills are a plus

Personal Skills:

• Must be available to work retail hours (including weekends), and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, managerial, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning