Fragrance Ambassador - Bloomingdale's, South Coast Plaza

t Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Fragrance Ambassador – Cartier Parfums

Cartier| Bloomingdale's South Coast Plaza

OVERVIEW: The Cartier Parfums Fragrance Ambassador is responsible for overseeing the daily operations of the Cartier Parfums shop including supervision of the Fragrance Ambassador team and achieving/exceeding sales objectives and implementing and maintaining the brand’s promotional and merchandising strategies and image.
 

KEY RESPONSIBILITIES:
SALES

• Responsible to support the Cartier Parfums Shop to achieve/exceed Cartier Fragrance sales objectives on a consistent basis, every month, remaining true to Cartier Parfums core values and mission.
• Maintain and manage the Fragrance Ambassador team by recruiting and hiring alongside the Account Executive.
• Complete the requirements of daily operations by creating an effective and budget conscious Fragrance Ambassador team schedule.
• Monitor and replenish stock and sales tools needed to optimize productivity in the shop daily.
• Maintain the Fragrance Ambassador team results through coaching, counseling, and training.
• Create a memorable luxury shopping experience for clients both in store and through client outreach.
• Foster a culture of building relationships and personal client interaction.
• Cultivate relationships with new and potential clients to build the Cartier client database.
• Maximize animation and sales during Retailer’s corporate sales events and promotions.
• Take an omni approach to identify merchandise across all channels, using store’s technology, facilitate ordering, and serve their client’s needs.
• Prioritize and promote the exclusive High Perfumery collection to achieve the company’s 40%+ penetration to the overall Cartier Parfums collection.

COMMUNICATION/ TECHNOLOGY

• Keep in-store teams/ management constantly informed and motivated on brand goals, launches, promotions, events, and any other pertinent information
• Partner with in-store team to follow up and communicate with clients utilizing retailer’s clienteling tools, digital tools, and social media, delivering omni-channel, next level customer service.
• Build relationships with store management to negotiate premium visibility and coordinate and execute events and animation.
• Regular touchbase with Account Executive/ Fragrance Coordinator to establish priorities and goals.

POS EXPERIENCE/ EVENTS

• Develop strong relationships with clients, meet the needs of customers and recruit new clients. (Greet, Listen, Develop, Thank)
• Coordinate, set up, and execute events and animation adhering to Cartier Parfums guidelines.
• Assist Account Executive with executing mega events (i.e., Master Class, Trunk Shows).
• Manage and maintain holiday timeframe outposts

MERCHANDISING

• Monitor stock levels and communicate inventory issues/concerns to Account Executive.
• Follow merchandising guidelines and keep counters and event set up clean and organized at all times.
• Manage and maintain testers, GWPs, and samples and visual elements provided by Cartier Parfums sales team and use them according to Cartier’s strategy.
• Monitor and communicate that all visual elements and furnishings within the shop are in excellent condition and up to date.

TRAINING

• Be knowledgeable on Cartier products, history, and the competitive environment, attend Cartier organized trainings (Zoom or in-store) and self-educate via Cartier training app – Retail University.
• On-going training of in store staff (individually, department stay & plays, morning meetings) on new and existing products and brand values.

POLICIES & PROCEDURES

• Comply with all Retailer’s store policies and procedures.
• Communicate professionally and support an elevated gossip free environment for customers, retailer employees, and colleagues.
• Adhere to Cartier dress code guidelines.
• Must communicate with Account Executive by phone, text, email, during normal business hours.
• Communicate to both Bloomingdale’s Management and Account Executive when unable to work assigned schedule due to illness or other.

TECHNOLOGY

• Basic knowledge of technology required.
• Must be able to download and access company approved technology methods including Cartier Training APP, IPad, Zoom for business related conferences/training and Microsoft Teams.