Reference Code:  78073

Sales Experience Manager

Chicago, IL, US


The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 


At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.





Lead business development for the boutique by creating and developing relationships through all client interactions:

  • Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
  • Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, repurchase rate, including working with the sales team to ensure store objectives are met
  • Lead and promote networking activities for the boutique team
  • Point of contact for visiting stylists and press photo-shoots in partnership with PR team
  • Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
  • Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional and corporate partners to ensure boutique success:

  • Along with fellow Boutique Management—determine, communicate and monitor individual and team KPI’s
  • Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
  • Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
  • Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize  controllable costs
  • Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
  • Participate in the daily set up and break down of boutique for opening and closing, as needed

Team Development and Management:

  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
  • Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
  • Perform administrative and HR tasks including but not limited to commission accuracy check, scheduling, payroll and overtime management
  • Actively recruit and maintain talent pipeline
  • Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
  • Lead the performance management process through regularly scheduled individual meetings including biannual performance review
  • Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees

Be a Maison Ambassador:

  • Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone


  • Bachelor’s degree in a business-related field is a plus
  • Additional language skills are a plus
  • 8-10 years of management, especially in luxury retail or hospitality
  • Required experience in managing direct reports
  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Previous experience with SAP is preferred
  • Strong leadership skills
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Creativity in developing new ways to motivate and develop a team
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Strong understanding of client service needs and  priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning



Learn more about life at Cartier


Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Chicago