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Reference Code:  65981

Cartier Boutique Watchmaker

Chicago, IL, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

 

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

 OVERVIEW 

 

The main purpose of the Cartier Boutique Watchmaker is to provide immediate service to clients entering the Boutique.  This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the  RTC, without interruption, including all services and components.   

 

Cartier Boutique Watchmaker  - Chicago, IL

 

 

 KEY RESPONSIBILITIES

 

Diagnosis/Services

Evaluation of  products

  • Watches
  • Clocks
  • Some Accessories where applicable

 

Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following

  • Complete Service
  • Internal Service
  • Polishing Service (Where applicable)
  • Quick Service
  • Bracelet/Strap Service

 

These services will include the following types of calibers:

  • Quartz
  • Mechanical
  • Automatic
  • Chronographs
  • Complications
  • Perpetual Calendars
  • Tourbillions
  • High Jewelry

 

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing.   The evaluation requires that the following is considered:

 

History

  • Previous services performed
  • Warranty
  • Sales
  • Intervention
  • Product History
  • Quality Conquest
  • Network Feedback
  • Conditions
  • Physical Condition
  • Case/Bracelet
  • Functionality
  • Water Resistance
  • Movement Tolerances

 

Rate

  • Amplitude
  • Beat error
  • Lower Working Limits
  • Consumption
  • Battery load

 

Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion

  • Boutique
  • RTC
  • Brand-Approved Vendors
  • Inter-Network Locations
  • Movement Exchange

Fitting of:

  • Dial
  • Hands
  • Stem

 

Case Assembly

  • Gluing
  • Component Fitting
  • Water Resistance
  • Watchmaking

 

Practices

  • Hairspring Adjustments
  • Escapement
  • Oiling
  • Tolerances
  • Theoretical Knowledge

 

Communication

Communicate  in a professional and informative manner, diagnostic results to:

  • Boutique Personnel
  • Manager/Director
  • Sales Associates
  • CSR
  • Clients when necessary

Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes

  • Components
  • Tools
  • Equipment
  • Maintenance
  • Participate in Maison Sponsored Events
  • Product Launches
  • VIP Events

 

Trainings        

Participate in Brand Trainings at the RTC

  • Routine Refreshers
  • Evolution
  • Calibers
  • Processes
  • Tolerances
  • Equipment/Tools
  • Brand Objectives and Policies

 

Education:      

  • Certification from an Accredited Watchmaking School

 

Required experience:

  • 2-5 Years of  working with Luxury Watches/ Products
  • RTC Training Program

 

Technical skills / abilities:      

  • Basic Calibers
  • Quartz
  • Mechanical
  • Automatic
  • Chronographs

 

Basic knowledge of Watch Complications

  • Perpetual Calendars
  • Tourbillions
  • High Jewelry
  • Personal skills:
  • Computer Skills
  • Knowledge of SAP
  • Ability to handle multiple tasks simultaneously is required.
  • Ability to work with a team in a fast-paced environment is required.
  • Strong organizational, interpersonal & communication skills

 


Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont


Nearest Major Market: Chicago