CDD - International Client Relations Coordinator

We would like to talk to you about the opportunity to join our International Client Relations Team, based in Geneva, as International Client Relations Coordinator

In this role, you work as part of  a dynamic department to coordinate roadmaps for improving client satisfaction and experience along all digital and social client touchpoints worldwide. You will be responsible for fostering strong relationships with regional and market functions as well as central stakeholders, coordinating project execution, managing budgets, and leading specific projects. Your role will be pivotal in ensuring client satisfaction, driving project success, and fostering strategic partnerships.

HOW WILL YOU MAKE AN IMPACT?

COORDINATE THE TEAM ACTIVITY

• Ensure the coordination in the International Client Relations team, including performance review, coaching, employee satisfaction
• Cooperate with different HQ & Regional teams to ensure the delivery of the best Customer Relations across multiple channels, on one side advocating
• Manage the relationship with a group of external partners and professionals including project managers, analysts and consultants.

PROJECT PRIORITIZATION AND DELIVERY

• Coordinate project portfolio and support prioritization of initiatives based on client needs and organizational objectives
• Follow with the team project plans, timelines, and milestones to ensure successful project delivery
• Manage some specific projects to support both Client Activation and Client Engagement team

BUDGET AND RESOURCES MANAGEMENT

• Follow and monitor project budgets, ensuring targets are met and constraints are respected
• Monitor expenses, track budget variances, and make recommendations for cost optimization
• Collaborate with finance and accounting teams to ensure accurate financial reporting
• Collaborate with procurement and legal teams to ensure collaboration contracts with our main partners Deloitte and Sprinklr are signed and always reflecting the correct scope assigned to them

Please note that this job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Responsibilities may evolve based on organizational needs and business requirements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 2+ years of experience in similar environment, preferably within the Luxury or Consumer Goods sector or tech companies
• Higher University Degree in business, marketing, communication
• Overall understanding of Client Relations and digital marketing topics
• Highly organized, efficient, able to handle multiple tasks in a fast-paced growing environment
• Excellent communication, negotiation, and interpersonal skills
• Demonstrated ability to manage multiple projects simultaneously and prioritize effectively
• Proficiency in budgeting and resource allocation

WHAT DO WE OFFER

• We create a positive environment and highlight your personal and team performances
• We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments
• We constantly educate you with: Cartier’s savoir-faire, competitive landscape, industry news, client experience best practices

YOUR JOURNEY WITH US

If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the hiring manager and the HR Manager.