Reference Code:  101620

Commercial Operations Project Coordinator Cartier



The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


Cartier is hiring an Operations Project Coordinator. Join one of the world's most prestigious luxury brands. 


The main responsibility of the Operations Project Coordinator position is to develop and implement key projects in the Commercial network when it comes to boutique operations and compliance with Richemont and Cartier policies and procedures.

The Commercial Operations Project Coordinator is a key support position within the Commercial department as its close contact with boutiques will enable the department to ensure Retail excellency by creating a strong bond of relation with boutiques’ management team and team members. 



Key Responsibilities




  • Ensure the correct implementation of central policies and procedures, and their adaptation to local legal requirements.
  • Ensure the policies and procedures are followed at boutique level and understood by the staff.
  • Guarantee an efficient implementation and use of all policies and procedures, guidelines, and tools in the boutiques.




  • Promote and lead corporate and local project to improve operational efficiency within the boutique network.
  • Coach teams to facilitate adoption of all new tools and practices.
  • Collect feedback and make relevant adjustments.
  • Fuel the progressive digitalization of instore processes.





  • Strive for operational excellence across the network and proactively work with regional key-departments, international HQ, and Boutique Management to improve efficiency standards and quality of execution.
  • Support the implementation of dedicated tools to drive Retail Operations and drive boutique productivity.
  • Design the appropriate communication and training material to ensure a fast and smooth implementation of retail excellence solutions.
  • Challenge and create new tools/projects, either strategic, tactic or business driven by keeping a close eye on competition proficiency.
  • Act as a Key User for retail systems and innovation tools.




  • In collaboration with the different departments, align External boutique network and E-Boutique with the Retail strategy in term of operations, service excellence, data management.
  • Guarantees the implementation of the network strategy throughout the boutique and specialist retail network with the support of the Area managers.




  • 5-8 years’ experience in luxury or retail industry.
  • Possess a performance and client centered mindset.
  • Possess strong project management and interpersonal skills to work transversally with departments, entities across retail and beyond.
  • Strategic thinking, operational agility, strong analytical and organization skills.
  • Speak fluent English and Spanish.



Dont miss the chance! 

Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont