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Reference Code:  13376

Service Advisor

Beverly Hills, CA, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

SERVICE ADVISOR - BEVERLY HILLS 

 

 

KEY RESPONSIBILITIES

Create exceptional client relationships resulting in consistent service achievement:

  • Provide a consistently excellent client experience by creating and celebrating memorable moments for our clients and boutique visitors
  • Ability to partner with boutique colleagues on sales (accessories, watches and jewelry)
  • Foster authentic client connections, new and existing, by utilizing CRM and networking initiatives to result in long-term and trusted relationships with our clients
  • Expertly discover clients’ needs, expectations, and discuss appropriate solutions while consistently enriching the client database
  • Inspire clients by further engaging them in our Cartier lifestyle, values, and full range of products
  • Proactively manage client situations and provide consistent follow-up to develop relationships while maintaining the Maison high standards
  • Consistently reach and exceed all KPIs

 

Develop industry and Maison knowledge:

  • Develop deep understanding and knowledge of the Maison and products to convey Cartier heritage and values—specifically client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
  • Effectively use the rich history of the Maison to inspire clients and colleagues
  • Remain current on all industry news and the local/global competition to effectively manage client relationships

 

Be a Maison Ambassador:

  • Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

 

Exhibit operational excellence & compliance:

  • Possess a strong understanding of  Cartier Service Policies with the ability to execute/implement these policies
  • Participate in the daily set up and break down of boutique for opening and closing
  • Actively participate in boutique projects (daily/weekly/monthly/yearly inventories, audit preparation, organization and restocking of supplies, etc.)
  • Assist in the merchandising and overall daily maintenance of the boutique (e.g. maintain proper visual standards; product maintenance and understock organization, cleanliness)
  • Understand and comply with security and operational procedures (e.g. product handling, inventory control, transaction processing including payments, etc.)

 

 

YOUR PROFILE

  • Four year college degree preferred
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is a plus
  • Previous experience in luxury retail, service or hospitality industry is preferred
  • Adequate computer skills and use of technology
  • Additional language skills are a plus
  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Must be able to stand all day
  • Excellent interpersonal and communication skills are required
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Creativity in developing new ways to interact and engage with clients
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Strong understanding of client service needs and  priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont