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Reference Code:  12453

Prestige Sales Advisor

Beverly Hills, CA, US

Permanent
  
  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

  
  

PRESTIGE SALES ADVISOR - BEVERLY HILLS

 

OVERVIEW

Cartier North America is seeking a High Jewelry Sales Associate who will be responsible for achieving and exceeding High Jewelry sales goals through exceptional client experience and client relationship building. The ideal candidate will be able to personify the Cartier spirit through a deep understanding and conveyance of brand values, culture, image and High Jewelry strategy.

 

KEY RESPONSIBILITIES

Achieving Sales Goals & Develop Strong Relationships:

  • Create and set strategy and action plans for HJ client development for their market
  • Advise on in-store product need, based on strategy and market expertise
  • Advise on timing of HJ events, based on strategy and expertise in market
  • Advise on large financial spends to forward business, such as charity events, social outings, etc.
  • Make ROI business case for financial contributions
  • Represent Cartier at events
  • Train sales associates on HJ initiatives
  • Acting source for sales associates to help develop their understanding of HJ business and closing sales
  • Primarily commission-based compensation when making sale in boutique
  • Provide consistent excellent client experience by maintaining the highest degree of courtesy and professionalism
  • Consistently achieve or exceed  boutique and personal sales goals within HJ/Tradition/Fine Jewelry categories
  • Consistently and accurately capturing all clients data in  support of building and developing lasting relationships
  • Identify through client discovery high potential sales leads, exercising targeted and diligent follow-up, creating HJ selling opportunities
  • Propose and implement strategic CRM initiatives for an existing high potential client base in a proactive way
  • Cultivate and develop new client’s relationships, through exceptional client care and brand CRM initiatives.
  • Deliver a 360’ client experience, introducing multiple product categories and services in an effort to maximize client potential.
  • Regular in-store and offsite event participation and networking, including Cartier HJ International events
  • Independently and proactively resolve client issues
  • Partner with all departments and colleagues to ensure superior client experience and a contribute to a positive environment
  • Consistent and thorough follow-up on client care service matters
  • Be regarded  as a reliable source of information to management and corporate partners for HJ products and high potential client feedback
  • Provide regular product updates with boutique team

 

Operational Support:

  • Daily set up and break down of boutique for opening/closing
  • Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
  • Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization)f

 

Knowledge & Compliance:

  • Possess deep understanding and knowledge of brand and full range of all products to convey Cartier heritage and values
  • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
  • Possess a full understanding of the relevant marketplace and client demographic
  • Remain current on all industry news and the competition

 

 

QUALIFICATIONS

Education:

  • 4-Year College degree preferred
  • Additional language skills (Mandarin, Portuguese, Russian, Spanish, and Arabic) are a plus
  • GIA certification is a plus

 

Required Experience:

  • A minimum of 5 years of experience in luxury retail, service or hospitality environment
  • Previous HJ experience is a plus

 

Technical Skills/Abilities:

  • Must be available to work retail hours including weekends
  • Must be available to travel (international and domestic)
  • Ability to work in a fast-paced retail store environment
  • Basic computer Skills (tablets, PC)
  • Must be able to stand on feet all day benefits

 

Personal Skills:

  • Excellent interpersonal and communication skills are required
  • Natural interest and curiosity in HJ, FJ and Tradition product range as well as in the luxury industry
  • Proven success in client relationship building and networking
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Self-Starter with Team-Player approach

Learn more about life at Cartier



www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont