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Reference Code:  13375

Boutique Administrator - Beverly Hills

Beverly Hills, CA, US

Permanent
  
  

Cartier, l'artisan des passions.

OVERVIEW:

As an Ambassador of the Maison, he/she is responsible for executing administrative and logistic tasks, ensuring compliance with brand security and operational procedures

 

KEY RESPONSIBILITIES:

  • Operations
    • Inventory Control - proper movement of product in/out of boutique including but not limited to shipments, transfers and consignments, i.e. tagging, Quality Control, organization, protection, placement in Boutique Inventory
    • Tool, movement to proper fixtures throughout boutique, cycle counts, daily counts, audits and reconciliation/problem solving.
    • POS Procedures - execution and understanding of all POS procedures to both support the sales team and insure audit compliance, i.e. all tender type processing/policy, tax exemption, 8300 form, external boutique transactions, gift certificates, bank deposits, change requests, daily paperwork, red lights, sales recognition, telephone order, remittance, reservations, and proper preparation of insurance valuations.
    • Boutique Shipping - proper understanding and execution of all brand guidelines regarding shipping and receiving policies, dry cleaning, and gift wrap for client shipping.
    • Merchandising Responsibilities - weekly communication of stock needs, replacement of missing visuals, active participation in daily store set up/ pulling of showcases and visuals as well as daily replenishment of under stock.
    • Supply Ordering - all office, shipping and banking supplies.
    • Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, Help Desk, etc. as needed.
    • After Sales Service, as needed – registration, processing and collection of both stock and client repairs as well as management of anomaly reporting and monthly inventory/reconciliation of all repairs
    • Assist with special projects as needed.
  • Compliance
    • Understands and complies with all policies and procedures, including Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
    • Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
    • Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
    • Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals as well as daily replenishment of under stock.

 

KEY SKILLS:

  • Education
    • College degree preferred.
  • Required Experience
    • Previous administrative experience  in luxury retail or hospitality is a plus
    • Previous experience in cash handling
  • Technical Skills
    • Must be available to work retail hours including weekends.
    • Ability to work in a fast-paced retail store environment.
    • Excellent computer skills – Proficiency in Outlook, Excel and Windows is required, previous SAP experience.
  • Personal Skills
    • Additional language skills (Mandarin, Portuguese, and Russian) are a plus.
    • Excellent interpersonal and communication skills are required.
    • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
    • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
    • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
    • Self-Starter with Team-Player approach.


Nearest Major Market: Los Angeles